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Bought the Duet Sport washer NEW just over 2 years ago. Paid $800 for it and already had to spend over $500 additional in repairs! What is wrong with this picture? There are only 2 of us so the machine gets LIGHT use.
First incident was a shredded belt--8 months after the 1 year warranty expired. Second incident, the CCU board had to be replaced, this at exactly 2 years and 1 month of use. Repairman told me the machine is "nothing but trouble", parts can take MONTHS to get, and he'd never buy one. Wish I'd known that BEFORE I bought this one! His parting words to me after the 2nd incident were: "See you in a few months or so when the water pump goes..." NOT funny.
However, Whirlpool Customer Service IS a joke. It's too bad when a company won't stand behind their product unless you purchase an extended warranty. It is unacceptable for a 2 year old product to need 2 major repairs. Washers are categorized as Durable Goods for a reason. But their attitude was "tough luck."
I'm extremely disappointed and dissatisfied with this machine; I regret buying it and definitely would NOT recommend it to ANYONE. FYI: Google "Duet Sport washer problems" and read all the OTHER comments and complaints...
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