4.8
39,107 reviews
Other Health & Beauties:
  • Average: 4.6
  • High: 5.0
Wex Photographic

Summary

Wex Photographic is the UK's largest independent online photographic retailer. Established in 1997, Wex offers a dedicated service for photographers at every level; a service that has been enjoyed by over 600,000 customers.

Read 39,107 Reviews

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Wex Photographic
 
4.8

(based on 39107 reviews)

Ratings Distribution

  • 5 Stars

     

    (33705)

  • 4 Stars

     

    (4130)

  • 3 Stars

     

    (775)

  • 2 Stars

     

    (237)

  • 1 Stars

     

    (260)

99%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Excellent service thank you

The only slight problem was that parcel post took longer to deliver. I thought that the battery would have gone into a padded envelope and be sent through the normal post

The only slight problem was that parcel post took longer to deliver. I thought that the battery would have gone into a padded envelope and be sent through the normal post

VS

Most Liked Negative Review

 

Wex Photographic Good - Parcelforce a Disaster.

Dealing with Wex was simple & reliable and it is always good to know you are buying genuine EU stock & not grey when dealing with cameras.
There were no problems...Read complete review

Dealing with Wex was simple & reliable and it is always good to know you are buying genuine EU stock & not grey when dealing with cameras.
There were no problems placing the order & again Wex had the parcel ready for delivery by courier on New Years Eve (31/Dec/2015) as promised i.e. it was packed & with the courier.
Now the problems started i.e. you are now dealing with Parcelforce - a courier service - and the parcel was sent by Wex using the Parcelforce, "Express 24hour Service".
The only thing "express" about the service was the rate at which the Newport (Gwent) depot came up with excuses for not delivering. It took much persistence & about 6 phone calls (including to the National complaints line for Parcelforce) before delivery was completed on Sunday 3rd January 2016. I make that approximately 72 hours for their Express24 service.
My wife took receipt of the parcel - I was still in bed at 8am on Sunday morning - and when I saw the package it was immediately obvious that the package had (e.g.) been kicked, leaving a hole in the outer packaging which was shaped exactly like the toecap of a shoe.
I knew from experience that the camera (Nikon D750) would be well packed in at least one other box inside the outer packaging - and it seems to be working OK; need to run checks on focus accuracy etc but basic functions, menus operations are all OK.
Bottom line - Wex are good to deal with; reliable and knowledgeable. However, as long as they continue to use Parcelforce as their courier, I simply cannot recommend them. Parcelforce is not "poor", it is truely an abysmal company to deal with on any level and has hugley influenced ( for the worse) what was otherwise a pleasant experience.

Reviewed by 39107 customers

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5.0

Very straight forward

By 

from GB

Comments about Wex Photographic:

Very straight forward

 
5.0

nice and easy!

By 

from GB

Comments about Wex Photographic:

nice and easy!

 
5.0

Always Good

By 

from GB

Comments about Wex Photographic:

Always Good

 
5.0

excellent

By 

from GB

Comments about Wex Photographic:

excellent

 
5.0

Very happy with the camera. Very happy with the price.

By 

from Kent coast

Comments about Wex Photographic:

I enjoyed the article from the photography that you sent out to Namibia to trial the camera. This article swung it for me.

  • How did you place your order?:
  • Website
 
5.0

Very pleased with my purchase, quick efficient service.

By 

from Hunstanton

Comments about Wex Photographic:

Purchased exactly what I wanted, easy to use website and the whole process was quick and efficient.

  • How did you place your order?:
  • Website
 
5.0

Good website and easy to use

By 

from GB

Comments about Wex Photographic:

Good website and easy to use

 
5.0

Great product

By 

from Suffolk

Comments about Wex Photographic:

As usual with WEX, a great service at a good price

  • How did you place your order?:
  • Website
 
5.0

Instant Gratification

By 

from Skye

Comments about Wex Photographic:

Next day delivery to the other side end of the country - really impressed.

  • How did you place your order?:
  • Website
 
5.0

Excellent camera brilliant service as usual from Wex

By 

from Canvey Island

Comments about Wex Photographic:

Really pleased with the turnaround from order to delivery

  • How did you place your order?:
  • Website

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