4.8
35,417 reviews
Other Health & Beauties:
  • Average: 4.6
  • High: 5.0
Wex Photographic

Summary

Wex Photographic is the UK's largest independent online photographic retailer. Established in 1997, Wex offers a dedicated service for photographers at every level; a service that has been enjoyed by over 600,000 customers.

Read 35,417 Reviews

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Wex Photographic
 
4.8

(based on 35730 reviews)

Ratings Distribution

  • 5 Stars

     

    (30726)

  • 4 Stars

     

    (3794)

  • 3 Stars

     

    (713)

  • 2 Stars

     

    (237)

  • 1 Stars

     

    (260)

99%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Excellent service thank you

The only slight problem was that parcel post took longer to deliver. I thought that the battery would have gone into a padded envelope and be sent through the normal post

The only slight problem was that parcel post took longer to deliver. I thought that the battery would have gone into a padded envelope and be sent through the normal post

VS

Most Liked Negative Review

 

Wex Photographic Good - Parcelforce a Disaster.

Dealing with Wex was simple & reliable and it is always good to know you are buying genuine EU stock & not grey when dealing with cameras.
There were no problems...Read complete review

Dealing with Wex was simple & reliable and it is always good to know you are buying genuine EU stock & not grey when dealing with cameras.
There were no problems placing the order & again Wex had the parcel ready for delivery by courier on New Years Eve (31/Dec/2015) as promised i.e. it was packed & with the courier.
Now the problems started i.e. you are now dealing with Parcelforce - a courier service - and the parcel was sent by Wex using the Parcelforce, "Express 24hour Service".
The only thing "express" about the service was the rate at which the Newport (Gwent) depot came up with excuses for not delivering. It took much persistence & about 6 phone calls (including to the National complaints line for Parcelforce) before delivery was completed on Sunday 3rd January 2016. I make that approximately 72 hours for their Express24 service.
My wife took receipt of the parcel - I was still in bed at 8am on Sunday morning - and when I saw the package it was immediately obvious that the package had (e.g.) been kicked, leaving a hole in the outer packaging which was shaped exactly like the toecap of a shoe.
I knew from experience that the camera (Nikon D750) would be well packed in at least one other box inside the outer packaging - and it seems to be working OK; need to run checks on focus accuracy etc but basic functions, menus operations are all OK.
Bottom line - Wex are good to deal with; reliable and knowledgeable. However, as long as they continue to use Parcelforce as their courier, I simply cannot recommend them. Parcelforce is not "poor", it is truely an abysmal company to deal with on any level and has hugley influenced ( for the worse) what was otherwise a pleasant experience.

Reviewed by 35730 customers

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5.0

great as usual

By 

from GB

Comments about Wex Photographic:

great as usual

 
5.0

very good

By 

from GB

Comments about Wex Photographic:

very good

 
5.0

Suerfun

By 

from GB

Comments about Wex Photographic:

Suerfun

 
5.0

Great info on used item, quick and simple to order online

By 

from GB

Comments about Wex Photographic:

Great info on used item, quick and simple to order online

 
5.0

Excellent service, speed and price

By 

from Bristol

Comments about Wex Photographic:

Great service, speed and product

  • How did you place your order?:
  • Website
 
5.0

fast ordering and easy

By 

from GB

Comments about Wex Photographic:

fast ordering and easy

 
5.0

Easy transaction, great seller

By 

from GB

Comments about Wex Photographic:

Easy transaction, great seller

 
5.0

Great product and easy to use.

By 

from Sheffield

Comments about Wex Photographic:

Very efficient service and delivery.

  • How did you place your order?:
  • Website
 
5.0

fast and easy

By 

from GB

Comments about Wex Photographic:

fast and easy

 
5.0

Great service

By 

from Cumbria

Comments about Wex Photographic:

Excellent experience as always

  • How did you place your order?:
  • Website

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