4.8
53,007 reviews
Other Clothings:
  • Average: 4.6
  • High: 5.0
Wex Photo Video

Summary

Established in 1997, Wex Photo Video has helped over 800,000 photographers and videographers achieve their goals. Wex's dedication to service, expertise and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 19,000 products. The website is complemented by a specialist Customer Contact team, Showroom and extensive online content. Customers can contact Wex seven days a week by phone, email, live chat, social media or in person.

Read 53,007 Reviews

REVIEW SNAPSHOT®

by PowerReviews
Wex Photo Video
 
4.8

(based on 53007 reviews)

Ratings Distribution

  • 5 Stars

     

    (45939)

  • 4 Stars

     

    (5412)

  • 3 Stars

     

    (1019)

  • 2 Stars

     

    (294)

  • 1 Stars

     

    (343)

99%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Great choice and prices

Huge range of products and special offers. Resonably price with a choice of payment options. Would highly recommend.

Huge range of products and special offers. Resonably price with a choice of payment options. Would highly recommend.

VS

Most Liked Negative Review

 

Wex Photographic Good - Parcelforce a Disaster.

Dealing with Wex was simple & reliable and it is always good to know you are buying genuine EU stock & not grey when dealing with cameras.
There were no problems...Read complete review

Dealing with Wex was simple & reliable and it is always good to know you are buying genuine EU stock & not grey when dealing with cameras.
There were no problems placing the order & again Wex had the parcel ready for delivery by courier on New Years Eve (31/Dec/2015) as promised i.e. it was packed & with the courier.
Now the problems started i.e. you are now dealing with Parcelforce - a courier service - and the parcel was sent by Wex using the Parcelforce, "Express 24hour Service".
The only thing "express" about the service was the rate at which the Newport (Gwent) depot came up with excuses for not delivering. It took much persistence & about 6 phone calls (including to the National complaints line for Parcelforce) before delivery was completed on Sunday 3rd January 2016. I make that approximately 72 hours for their Express24 service.
My wife took receipt of the parcel - I was still in bed at 8am on Sunday morning - and when I saw the package it was immediately obvious that the package had (e.g.) been kicked, leaving a hole in the outer packaging which was shaped exactly like the toecap of a shoe.
I knew from experience that the camera (Nikon D750) would be well packed in at least one other box inside the outer packaging - and it seems to be working OK; need to run checks on focus accuracy etc but basic functions, menus operations are all OK.
Bottom line - Wex are good to deal with; reliable and knowledgeable. However, as long as they continue to use Parcelforce as their courier, I simply cannot recommend them. Parcelforce is not "poor", it is truely an abysmal company to deal with on any level and has hugley influenced ( for the worse) what was otherwise a pleasant experience.

Reviewed by 53007 customers

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5.0

Good

By 

from GB

Comments about Wex Photo Video:

Good

 
5.0

No problems very easy to order and pay.

By 

from GB

Comments about Wex Photo Video:

No problems very easy to order and pay.

 
5.0

Staff great to work with. Order completed really quickly !

By 

from Yorkshire

Comments about Wex Photo Video:

Your side of placing order and staff were brilliant.
Just Parcelforce delayed delivery !

  • How did you place your order?:
  • Phone
 
5.0

I would buy this again without question

By 

from Hertfordshire

Comments about Wex Photo Video:

The Service was second to none, and absolute pleasure doing business with you. First Class item, First Class Price and First Class service.

  • How did you place your order?:
  • Website
 
5.0

Easy and trouble free would thoroughly recommend

By 

from GB

Comments about Wex Photo Video:

Easy and trouble free would thoroughly recommend

 
5.0

great

By 

from GB

Comments about Wex Photo Video:

great

 
5.0

Product in perfect condition. Works nicely.

By 

from London

Comments about Wex Photo Video:

Really happy

 
5.0

Great found what I wanted.

By 

from GB

Comments about Wex Photo Video:

Great found what I wanted.

 
5.0

Very efficient, good price.

By 

from Dorchester

Comments about Wex Photo Video:

Needed the monopod after the we'll known budget airline lost my baggage permanently. Luckily I was only away a week. Anyway I now have a more modern one, at least the special offer reduced the difference between replacement cost and the reimbursement. Good service from WEX as usual.

  • How did you place your order?:
  • Website
 
5.0

GOOD - as ever.

By 

from GB

Comments about Wex Photo Video:

GOOD - as ever.

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