Wells Fargo Home Mortgage Review

Overall 2.86 of 5 view all 35 reviews

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Publisher's Circle

kid-kansas
Clearwater, KS

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Great customer service and great rates

a homeowner, Married, Expecting good service, not rich

Pros

Great customer service, Affordable rates, Great Buyers Options

DEC

2007

    When I started looking for a house 3 years ago I went through the normal procedure of trying to get a lender before I looked for a house. At least I call it normal as I figure you need to know what you can afford before you look at house. My sister in law is an appraiser in central Florida and she told me about Wells Fargo when I was there for a visit about a year before that.

    The Process

    I contacted the local Wells Fargo Mortgage office and spoke to the woman there about getting a loan to buy a house. She set up an appointment for me that afternoon and I took all my papers with me. We sat and filled everything out and began the loan process. I told her I wanted to buy a house, but I needed to know what I could get before I started looking. As I mentioned in my review on Wells Fargo's Platinum Visa I had no recent credit history (this review should have come first)

    I wasn't sure how long it would take but I never thought it would be only 2 weeks before they contacted me. They told me I could go FHA and being a first time buyer I could also get a good rate even though my credit history was scarce. She gave me the loan amount over the phone and I was shocked at the amount. I figured it would be low because of my history but was told since I was putting 20% down I got an excellent loan.

    Customer Service

    She even recommended a Realtor that she had worked with in the past as I was new to Kansas and didn't know anything about the area. Well I contacted the Realtor and began my search for my new home. My mortgage agent and Realtor worked together through the whole process and kept me informed on every little detail. I never figured a mortgage company would even care about things like that. I mean don't they only care about their money and being paid on time?

    I finally found my perfect home and got ready for the closing which was 2 months after I got married in 2005. Closing went very well and after it was done my mortgage lady presented me with a house warming gift. I was shocked to say the least and my mind about mortgage companies was change forever.

    Not only did I get a fantastic rate on my new home but I was treated to a unbelievable experience with Wells Fargo and their customer service. It didn't end there either my mortgage broker has been in contact with me every so often just to make sure every thing is going well.

    Bottom Line

    Being this was my first home I was surprised that a mortgage lender would go as far as Wells Fargo has. I was never treated like a nobody, I was treated very well by them. When a problem came up it was handled quick and painlessly. My mortgage lady went the extra mile to make sure the transaction went as it should with no hiccups.

    When we had a problem with one of the inspections the Wells Fargo agent was right in the middle of it lending a hand. I would recommend Wells Fargo to anyone in need of a mortgage. All the horror stories I had heard before were erased by one very caring lady and Wells Fargo Mortgage.