Wells Fargo Home Mortgage Review

The worst customer service on the planet. I have a mortgage with Wells Fargo that I have been trying to refi thru this office for month now. I have been dealing with loan officer Lesly Dimance, I initially applied for the loan 12/03 and supplied all requested documents, the appraiser came in a few days later and completed the appraisal, since then nothing was happening, I called the loan officer several times at his desk/cell phone no call backs, caller his manager Jason Lerner who assured me everything was going fine "just waiting on closing date" "we're really busy now, there is a backlog...." "do not worry..." on 01/09 I was shocked to get a letter stating that my loan application was cancelled because it was missing incomplete, I called the loan officer and his manager probably a 100 times before I got a call back, now the loan officer is saying that they messed up (blamed it on his secratary) becuase there was a form that they did not include in the file when it was sent to underwriting but that the problem was rectified, I also learnt that even though I had asked for my rate to be locked at 5.00% it was actually never locked, the loan officer also told me at some point that nothing was missing in my file but because Wells Fargo is so busy with applications they could not meet their legal obligations to decision a loan within 30 days and therefore they are just canelling the loans in the system and re-assigning a new loan number/app#. Anyway, been waiting again since 1/9 on this new loan now, been calling both the officer and his manager desk phones and cell phones no answer at all. This is more like a nightmare dealing with Well Fargo, I have to call their underwriting or corp office and beg for info on my credit app before someone tells me oh you need this and that, need updated statements....and they all seems surprised my loan officer has not told me....sometimes they just tell me to call my loan officer....at this point I am still waiting...I honestly think that Wells does not want to refi my loan at 5% because my current loan with them is at 7% and they just want me to give up. If someone out there is versed into Credit Laws pls let me know if there is anything I can do because I do not think this is fair credit, at the same time I am trying to explore getting out of Wells all together. Thanks for reading and please please stay away from this company, I remember when I initially had purchased the house in 2007 Wells Fargo sucked big time but what can you do, in order to get the builder incentives I had to deal with them. I would ABSOLUTELY not recommend Wells Fargo to anyone.