Washington Mutual - Platinum Mastercard

Washington Mutual - Platinum Mastercard Reviews



Overall 3 star rating3.08 of 5 (by 26 users)



Washington Mutual - Platinum Mastercard Review Summary

Washington Mutual is a large bank and its Washington Mutual Platinum Mastercard is a credit card with widespread recognition, but mixed reviews. Some reviewers like the Washington Mutual Platinum Mastercardbecause they like the customer service, competitive interest rate, low monthly payments, and free FICO credit score that members receive. “Washington Mutual Credit Card is Great to Use” and “WAMU Provides Great Card Services”. Unfortunately for WAMU, there are just as many negative comments about this credit card as positive comments, and one reviewer sums them up by saying “Terrible Card and Service”. The poor customer service and long waits on hold to get through to a representative are listed among the reasons to avoid this credit card completely. Sum everything together and the Washington Mutual Platinum Mastercard ranks as an average Credit/Debit Card with an equal number of fans and foes.
27% of people rated Washington Mutual - Platinum Mastercard as 5 stars
27% of people rated Washington Mutual - Platinum Mastercard as 5 stars%
27%
19% of people rated Washington Mutual - Platinum Mastercard as 4 stars
19% of people rated Washington Mutual - Platinum Mastercard as 4 stars%
19%
19% of people rated Washington Mutual - Platinum Mastercard as 3 stars
19% of people rated Washington Mutual - Platinum Mastercard as 3 stars%
19%
4% of people rated Washington Mutual - Platinum Mastercard as 2 stars
4% of people rated Washington Mutual - Platinum Mastercard as 2 stars%
4%
31% of people rated Washington Mutual - Platinum Mastercard as 1 star
31% of people rated Washington Mutual - Platinum Mastercard as 1 star%
31%
63% 63% of people recommend Washington Mutual - Platinum Mastercard 38% of people don't recommend Washington Mutual - Platinum Mastercard 38%
 

Washington Mutual - Platinum Mastercard Comparison

4 star rating Most Helpful
Favorable Review
JUN
23
2008
I've had the WAMU card for a couple of years now and have been a banking customer for most of my life.  The card links nicely with my savings and checking accounts and is only one click away when I'm on their on-line banking site.  The best feature for me is the free FICO score which is updated monthly. ... review »
reviewer
Every day computer user

sunie9
Moses Lake, WA
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1 star rating Most Helpful
Critical Review
FEB
1
2008

I closed my Washington Mutual MasterCard today. It took me 43 minutes, and a total of THREE phone calls to do so, as the "Customer Service" (can you smell the sarcasm?) representatives hung up on me twice while attempting to transfer me. Had this been an isolated incident with this particular company,...

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Firm believer in GOOD customer service, Working in the Customer Service Industry

dvblazer
Napa, CA
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Washington Mutual - Platinum Mastercard Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 26 sort by: most helpful | date | rating


6
helpful
votes
researcher, Frequent User of Reward Credit Cards

AUG
6
2008
 

Everyone gets credit card offers, and these offers can sometimes be quite a hassle as the unwanted mail overflows mailboxes and adds to landfills. I receive several offers every week and most of them are sent directly to the trash receptacle before I even set foot back in my house. But every now and then, I get an offer for a credit card that grabs my attention. This is exactly what happened when I received an offer to sign up for the Washington Mutual Platinum MasterCard, a credit card with appealing balance transfer offers.

Credit Card Commentary:

Washington Mutual Platinum MasterCard is one...

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3 star rating
2009 VIP
Bryan-Carey
Houston, TX



3
helpful
votes
on a strict budget

MAY
19
2008
I have been a loyal paying customer of WAMU for over two years when I received my statement with my interest rate doubled. I called and they said it was raised due to "perceived risk" based on my FICO credit score - which is good and has not changed since I applied for the card. I asked to speak to a supervisor and he was able to change my rate back as long as I closed the card. So I did.

I highly recommend NOT applying for this particular card!

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1 star rating
reviewer
jrk1901
Seattle, WA



1
helpful
vote
saving a little

NOV
28
2008
I have used two Washington Mutual credit cards for the last two years. I was never late with a payment, and always paid at least 3 times the minimum payment. Last month, without notice, (unless it was in some tiny small print on my statement) raised both cards to 21.64% Thankfully, I did not run up a large balance, or use it for cash advances, or use the many checks they sent me. I will be transferring both balances to another credit card offering 10.5%. No wonder most people are not excited about bailing out these sleazy companies!
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1 star rating
reviewer
Boulder
Boulder, CO



1
helpful
vote
appreciative of good service, online banker, Every day computer user, free gift card rewards junkie

NOV
24
2007

I HAVEN'T BEEN A CUSTOMER FOR LONG.  I REALLY ENJOY USING THIS CARD. I WOULD RECOMMEND THIS CARD TO ANYONE.  IT IS THE NUMBER ONE CARD I USE IN MY WALLET.  THE WEBSITE IS EASY AND GREAT TO USE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

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5 star rating
reviewer
mrsprad
Conyers, GA



D
in debt, Every day computer user, saving a little, on a strict budget

OCT
12
2008

i got this washington mutual platinum card about a year ago with a 19,000 dollar credit limit and a 11.99% interest rate. then they waited for me to spend 16,000 dollars on it and changed my interest rate to 21.99%. they are nothing but con artists trying to get your money. they're in it for nothing but the money and they're disguised as a bank. and how can they afford to give an 18-year-old a 19,000 dollar credit limit? they can't possibly have enough money to back that all up, which would actually be fraud.


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1 star rating
reviewer
qpogger18
Canton, SD



D
saving a little

JUL
28
2008
Be careful of Washington Mutual credit cards.  They will offer you high credit limits and low interest rates, then turn and jack up your interest rates as high as they can.  With no reason.  They did that to two of my cards which I paid off and got rid of.  I had no late payments on anything, no overlimits and my credit had actually improved from the time I initially got the accounts.  Unfortunately they can get away with it. 
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1 star rating
drgenack
Olympia, WA



D
in debt

DEC
21
2008

the washington mutural credit cards is a great card to use and is one that will give you alot of savings and discounts .this is a great opportunity to get this amazing card you guy should try it i will recomend to my friends and to my parents that like to use credut cards and are in the additude to use it they are going to aprisiate all the saving that the cards have been givung you


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5 star rating
reviewer
brenda20
Long Beach, CA



D
a low risk investor, in debt, paying cash, Every day computer user, on a strict budget, a person of faith, movie buff, single

JUN
24
2008

This credit card has exceptional customer service people. Each person that I spoke to; spoke clearle and audibly. They answered every question posed without going for help and never said that ;"it was policy, we don't do that or its not my job." I would reccommend their customer service department as a model for others to follow.


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4 star rating
reviewer
lellieb
Birmingham, AL



D
don't carry a balance, thrifty, Every day computer user, an moderate investor

JUN
24
2008
The WAMU card is a pretty standard card with the opportunity to earn !% rewards.
One can get higher rewards with other cards for specific categories of purchases, but one can not get the monhtly free Transunion FICO score anywhere else.   I have to be honest, it was the only reason I got the card, and seldom charge anything ot it.

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3 star rating
goldsheet
La Mesa, CA



D
in debt

OCT
24
2008
WAMU, essentially roped me in with a low introductory rate and then WHAM hit me with 29.98% finance charge based on my credit rating...I'm confused, if I'm a credit risk, why extend me credit?  To make money off hapless consumers like me!  I DO NOT recommend WAMU.
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1 star rating
reviewer
hawgklr
Leesburg, FL



D

JUN
26
2008
I use my card regularly.  I like the fact that I can access my credit report and FICO score for free, unlike on most websites.  I would recommend this card to anyone.  Never had a problem with customer service, as other reviewers stated.
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5 star rating
reviewer
xena4657
Westfield, MA



D
saving a little

JUL
5
2008
I have recently join Wamu and had great experiences with them. they provided a debit card to me initially and then gave me a credit card with all the perks that others are giving with a little more, Great services everytime!!!! Highly reccommended
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5 star rating
reviewer
alnchua03
Renton, WA



D
saving a little

NOV
15
2008
The WAMU Plat card has the worst customer service tied to it.  I was not at all surprised when Chase Bank had to rescue this clueless company that reports online payments late in hopes you don't contest the late fee.  Happened to me 3xs.
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2 star rating
2008 Contributor
Austinstylist
Austin, TX



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