Washington Mutual - Visa Card Review

I had a lot of difficulty with Washington Mutual shortly after I received my credit card from them. The process of getting the card was easy i sent a application in the mail and they sent me a card within a week or two with a decent credit limit. At first I used it with no problems but then out of nowhere the card started getting denied by various websites that i was trying to use it at. I had only under $100 balance on a card with a few thousand dollar limit so it made no sense for the card to get denied. I called them and they apologized and said it would work next time. I had no more problems but a few days later it started to get denied as well so i used My husbands WaMu card instead but then his account started to get denied for no reason too. Neither one had a balance over $100 on them. so i called them back and they said it was the theft protection that was denying the cards. So I had to go through this long process of verifying who i was to ake sure I was the one trying to use the card. This was the second time I had to call in a week it was ridiculous.

I stopped having problems for a while, But when my husband tried to use his card right afterward it was denied again. Angrily he called Washington Mutual again and they informed him that his card was listed as stolen and they were sending him a new one. But the problem was that his card was not stolen as he explained to them. He in fact was holding both copies while on the phone with them and informed them of this. Their explaination is that It basically was used online several times a day so they figured someone had to have stolen it and cancelled it for him so they couldn't keep using it. But it was actually my husband trying to use his own card.

It took 10 Days or more to get the new card and we have stopped using them. It is good to have theft protection but Washington Mutual has made it so me and my husband can't even use our own credit cards. I just hope we never have an emergency because Washington Mutual probably won't be there for us. I also have theft protection on my Discover and have never had this kind of trouble using it or any other credit card before.