Washington Mutual - Platinum Mastercard Review

Overall 3.00 of 5 view all 14 reviews

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dvblazer
Napa, CA

The worst Customer Service on the Planet!

Firm believer in GOOD customer service, Working in the Customer Service Industry, willing to pay for quality, value conscious, a busy professional

Cons

unacceptably high interest rates, bad customer service, unreliable 800 number employees, long hold times, chronic disconnects when calling, difficult to understand employees

FEB

2008

I closed my Washington Mutual MasterCard today. It took me 43 minutes, and a total of THREE phone calls to do so, as the "Customer Service" (can you smell the sarcasm?) representatives hung up on me twice while attempting to transfer me. Had this been an isolated incident with this particular company, I would certainly be more forgiving; however, this is a replication of similar encounters I have had with them previously.

I received a notice stating that my interest rate was going up to 21.99%, despite the fact that that Prime Rate has taken an incredible drop recently. Come to find out, there was a reporting error by TransUnion, thanks to my ex-husband's information somehow obscuring mine. I couldn't fix the error in time to satisfy WaMu, so instead chose to "opt-out", close my card, and pay it off at the lower rate. Had I known it was going to be such a frustrating nightmare, I would have done it in writing.

My advice: If you are going to get a credit card, don't go with Washington Mutual, their credit department is not run by the same people who handle their bank branches. It would be nearly impossible to find a more rude, irritating, inept and downright unintelligent group of employees.

Last edited on Jun 20, 2008

Washington Mutual - Platinum Mastercard is not recommended by dvblazer

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Comments about dvblazer’s Review

thewick wrote on Sep 28, 2008 at 9:16PM

Inappropriate? Reply

I have to tell what happened to me. I am a American express business card caring member until today.
I have carried this card for about 1 and a half years. I have never used this card until 3 days ago. I got this card which they tell U has no limit which is a joke. I used my American express card and charged about 2800.00 or a little less REMBER 3 days ago. Here it is a nice Sunday afternoon and I am driving home from the families house and my cell phone rings. American express representative calling me wanting a payment over the phone no I am not joking. I could not believe it unreal. I was treated so rude and bad by them I am still in shock . I then return to my home and play my answering machine and there is a very important call from American express I must call them immediately . I have NEVER been treated like this from and company whatsoever. NEVER AGAIN WILL I DO BUSINESS WITH AMERICAN EXPRESS

Sincerely
Pat wickliffe Springfield Ohio