Washington Mutual Review Summary
Bank options for the homeower- to- be are numerous, and Washington Mutual is one of several banking options that exist to help borrowers obtain a mortgage. Reviewers like Washington Mutual for several reasons, like its free checking accounts, customer service, and competitive loan rates. Positive comments relating to Washington Mutual include “WAMU Online Banking is Great” and “We Had No Problem With This Company”. Unfortunately for Washington Mutual, there are just as many negative comments as positive and one reviewer sums up the experience quite directly by saying “Never, Ever, Ever Bank Here”. The problems cited with Washington Mutual include its lack of knowledge among its employees and the discourteaous way the employees often treat WAMU customers. So, when everything is considered, Washington Mutual ranks as an average to below average Mortgage Lender that provides inconsistent service at best.
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14% |
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21% |
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0% |
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29% |
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36% |
36% 
64%
64%
Washington Mutual Ratings and Reviews
9
helpful
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practical
APR
29
2008
4
helpful
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I believe in honesty
FEB
22
2008
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1
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APR
28
2008
What I love the most is that I never have to visit a WaMu branch since I can do most of my banking through their online banking website. Everything you can think of is there! From viewing statements, transferring funds between my WaMu and external bank accounts, contacting customer care via the built in messaging system, paying bills....I could go on and on.
The site is easy on the eyes as it has a nice, clean interface and it just draws you in and makes... review »
1
helpful
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on a strict budget
DEC
29
2008
It has been over ten years since the incident, but since I have been on a strict budget it has made an impact on my view of the reliability of the automatic banking system. I lost $240 from my checkbook and never got it back from Washington Mutual Bank. Since then, I have never used an automatic teller. I should have kept my transaction receipts. Saving all banking receipts should be a practice by everyone. Its the only proof that works, because having it proves what transaction was performed. My transaction was that of finding out what my balance was so that I can buy my Thanksgiving...
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1
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1
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in debt, paying cash, practical, on a strict budget
OCT
13
2008
in debt, paying cash, practical, saving a little
DEC
8
2008
on a strict budget
DEC
25
2008
DEC
4
2008
an moderate investor, an aggressive saver, saving a little, an avid online shopper, Every day computer user, daily computer user, a bargain hunter, budget conscious
OCT
3
2008
practical
NOV
25
2008
practical
FEB
22
2008
On Feb 20th, @ 9:45 am, I called WAMu's customer service toll free number to find out the amount of my principal balance from the fiasco that one of WAMu's local branch has done to my account (Check my other review - WAMu's local branch in National City, CA).
After 30 minutes on hold (that they have a high volume of calls that day - so when is it not high?) someone finally answered the phone. A female employee (I did not catch her name but if they WAMu check the notes on my account they will know who she is), I explained to her my situation (about the local branch not crediting my account completely...
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MAR
12
2009
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in debt, practical, an aggressive saver, saving a little, on a budget, cost-conscious
MAR
6
2008
