The worst customer service I've ever dealt with.
budget conscious, willing to pay for quality, cost-conscious, a bargain hunter, a comparison shopper, always looking for a hot deal, not rich, not one to take bad service lightly
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DEC
14
2007
Walmart.com —
There was a time, not so long ago, when I would choose Walmart other all other similar stores, given a choice. Their prices tend to be lower, sometimes significantly, than competitors, which is key in my life. However, a recent incident with them has caused me to re-evaluate where I shop.About two months ago I made a purchase on Walmart.com. It was a gift for my sister, who lives on the opposite side of the country and I made sure to mark it as such, complete with a card and note. The item, a day-by-day Harry Potter 2008 calender, was on pre-order, set to be delivered "on or near Oct. 28." On October 30th, I received an email from Walmart.com notifying me they were having complications shipping the item. If I wished to cancel, they told me, I could. Otherwise they would continue to try shipping the item for the next 10 days. If they were unsuccessful then they would cancel my order themselves, and sorry for any inconvenience.
I immediately went to the website, trying to cancel the order. After much time spent searching Walmart.com I came upon their order cancellation policy. They simply do not allow it. I contacted their customer service department with my request for the order to be canceled. I received no acknowledgment whatsoever. I repeated my request to their customer service department twice more, with the same results as the first request.
Eleven days after I received the email telling me of their shipping problem, I checked the status of my order. It was still pending. I again contacted the customer service department, reminding them that they had promised to cancel after 10 days. I received a response the next day letting me know my order had been canceled and I would not be charged.
Three days later, I received another email from Walmart.com. My order had shipped, thank you very much, have a nice day. After contacting Walmart.com and reminding them that the order had been canceled, I was told that I was welcome to return the item once it was recieved. Apparently they had not noticed that the order was a gift and that the shipping address was on the opposite side of the country as the billing address.
Last edited on Dec 21, 2007
Walmart.com is not recommended by Nissyenia
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