Walmart.com Review

www.walmart.com

Overall 3.59 of 5 view all 37 reviews

epsteins
Kenosha, WI

Wal-mart.com Site to Store was terrible!!!

an internet shopper, into finding great deals online, expecting good, fair service

Pros

wide selection, easy to use

Cons

Terrible customer service, Poor quality of shipment, Very stressful to use

AUG

2007

Walmart.com —

I ordered many items for my new house through Walmart.com Site to Store. First, I loved the idea that I wouldn't have to pay nearly $75 is shipping costs (since I ordered so much) by having it sent to the store. Second, since I was moving I didn't know which address to ship the items to. I was afraid they would get lost in between the two adresses- so I ordered and had sent Site to Store. It took longer for my items to arrive then they said, all items were not shipped (and the only way to get them again was to be refunded my money at the store and go back on the walmart.com site and re-order the missing items), the store opened all my packages (even though there is a big sticker on them that says "Wal-Mart Associate- Do not open"), and I had terrible customer service from the store (but that is a whole other issue). NOw, I am waiting for the rest of my order that I had to re-send and it also is taking longer than stated. Terrible experience!!!

Last edited on Jun 17, 2008

Walmart.com is not recommended by epsteins

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Comments about epsteins’s Review

i agree 100%. Site to Store is terrible! I ordered a TV and it sat in their "delivery facility" for 5 days before they shipped it off to the store - which was one hour away. (there's nothing worse than checking their tracking site 100 times a day- waiting for delivery!!!!) I'm sure if I had ordered the "express" service it would have miraculously shipped right away.