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Wachovia (Wells Fargo) Bank has GREAT customer service and I think a good reputation. Every time I've stopped by a Wachovia in California I've always been greeted warmly, my questions are always answered in a prompt and well answered manner, I hardly have to wait long in line, and they have a bunch of great offers. This is my primary bank and my favorite. I've gone through many banks and NONE of them compare or stand up to Wachovia. I <3 Wachovia! =)