The check in staff of Vueling in Lisbon is the worst I have ever experienced, and I've been traveling all my life because of my work. It is a discriminatory staf. They do whatever they can just to give importance to their self. In general they are not professional, they don't even know which places are in Europe or not, so instead of doing the regular check in, they ask for VISA which is ridiculous. They have a rude actitude so please try to avoid them at least when you are flying from Lisbon to other places. Ps* For Vueling Agency: flight from Lisbon to Barcelona 06.10.2023, 13.55h…the black girl with locks hair in the checking was tremendous rude and unprofessional, she also left her job postion in check in to come and see our passports in the gate for the second time by discriminating us in front of all people. As a proof open and see the security cameras

R0m1na

Lisbon

Lost 2 of our 3 bags and all my son's sports gear, he was traveling to an international volleyball competition. Lost all my wife's belongings, we were on day 1 of of a 4 week trip to celebrate my retirement. Vueling were uncontactable. The phone no is never answered. I had to go find an alternative on the web. They had no idea where our bags were and still don't. Can only claim after 21 days after loss. What a joke. I give them - 10 out of 10. Terrible. Find an alternative

Monkeycats

Singapore

My baggage (and that of others) didn't come off the carousel at LGW, there were no agents in the hall or outside to take my details. When things go wrong, it's really difficult to get to talk to a human being at Vueling, when I did manage to talk to a real person they either implied I was lying, fobbed me off with saying they would need to email their supervisor, fed me misinformation (telling me that LGW should have given me a document called a 'PIR' - actually, this is Vueling's responsibility)) or referred me back to their useless website, which like most of their customer services is mostly operated by bots and canned responses, In the end, drove 180 miles each way to Gatwick and back, where between the maon Gatwick helpdesk and Gatwick Ground Services, I was sorted in minutes and soon on my way home with my bag, absolutely no thanks to the awful Vueling. I was also unimpressed by the attitude of Vueling staff at LGW when I was trying to check in for my outward flight (too lazy to interrupt their conversation and direct me properly, they just waved towards a load of desks, none of which was labelled Vueling), the fact that they made us all stand for ages in a hot, airless glass box at Granada on the way home, before the inbound flight had even begun to disembark, their failure to clean the plane or restock supplies before the flight left *it was an evening flight,). These people are unfit to be operating a passenger airline.

Yottie

Wales

I have flown Vueling Airlines once on a flight last year out of London Heathrow and I will NEVER fly them again. I am not one to say that regarding companies, especially discount airlines, but Vueling is on par with United Airlines. They are the equivalent of Greyhound (yes, the bus company). Service While I was on a somewhat new aircraft while on my Vueling Airlines flight, the seats were incredibly small. Seeing as how I am not as vertically gifted as some of my other traveling companions, I am sure that there were others on my flight that were more uncomfortable than I was. In addition, the overhead bit space was rather limited (that was after you either had the option to carry your bag on or check it for an exorbitant rate upon check in). Vueling Airlines is a mid-size airline that does have an average selection of flights available throughout Europe. In-Flight Accommodations I was not impressed with the in-flight accommodations offered from Vueling AIrlines but at least they gave me a bottle of water on the flight.

internashley

USA

I have gotten used to the bad service, small chairs (that fit only small south europeans) at Vueling. But they now have crossed the line of civilisation. April 1st, 2010, AMS-BCN flight. Delayed for more than three hours, no information given until half an hour after the supposed departure time. They did not offer food (which they are obliged to according to EU laws). They then gave a coupon worth the incredible value of 20 euros. When cashing in on this great prize on line, they indicate the flight was not delayed. After years of succing money out of EU countries these Spaniards now will not live by its rules. Let the crisis continue in Spain

renekim

Barrington, NJ

Vueling Airlines is the Worst airline I have ever dealt with. They get you in with low ticket prices then hold you over a barrel and shake out as much money as they can once you arrive for your flight. They tell you one thing then when you show up at the airport they say you need to pay this fee and that fee or you can just not get on the flight, with no refund. They even charge to assign you a seat, then we get to our plane and they say seating is first come first serve. I asked about the extra money I paid to have assigned seats and the same response of too bad if you don't like it get off the plane. I will never do buisness with them again and hope to see them go out of buisness sone with thier horrible service and shady tactic. Grey hound of the skys is the best way to describe them.

Worldtravler

Houston, TX

Vueling has good locations for their flights. They fly from all main airports in Europe. What was real bad about this airline was their check in service. The service attendants were very slow and they seemed to always argue with the customer about the baggage. They do allow for 20 KG of luggage but the attendant that checked us in charges us for 1 KG of overweight. I've never heard of anyone being so anal about 1 KG. He even prompted to us to put some of the weight on our hand baggage, but we did not because we had an extra bookbag and I am sure if he saw it we would have also been charged. We had to go to the other side of the terminal and pay for it, however, the attendant here shook her head and laughed at such a ridiculous charge. This was in Barcelona and we paid 8 Euros. Maybe we just had bad luck with the check in. The seating is assigned and they do board very swiftly. They did take off about 10 mins late but they made it to the destination on time. I would fly again but I'll be more careful about who I choose to check in with, if they seem anal, just walk away to another line.

Dragan2008

Silver Spring, MD