Vonage Reviews

Overall

3.08 of 5 (by 51 users)

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Vonage Review Summary

Our reviewers could not be any more mixed about Vonage VOIP service. What did they like? The price was favorable to some, who noted that the price was “way less than the big boys”. Not only that, but with Vonage you can “call anywhere in US, Canada, and Puerto Rico for free!” Some reviewers appreciated being able to keep their old phone number when transferring their service to Vonage. Sound good so far? Not so fast. Some of our VOIP reviewers were not at all pleased with Vonage, with one claiming that it is “by far the worst VOIP provider out there!” Among the complaints were customer service issues, a “walkie talkie” quality reception and problems receiving messages. Reviewers report that they have been billed a disconnect fee after not wanting to continue their 30 day free trial. Keep looking, we’ve got many more VOIP reviews!

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Vonage Comparison

Most Helpful
Favorable Review

decent phone service for way less than the big boys

AUG

2007

I got sick of high prices and poor service, and switched to Vonage. The sound quality is not always great, but it seems to be improving. I love just about everything else about Vonage. It's cheap, I'm not paying money to the big companies, I can make unlimited local and… read full review »

technically savvy, appreciative of good service

waytoobusy
Cambridge, MA

Most Helpful
Critical Review

Read"FINE PRINT !! /Cancelation. Not for use as primary phone !!

APR

2008

Vonage - You probably have seen the tacky commerials about how great and relible they are, I have many CONS and One Pro to add to this article of review. — What is it.. (A box you hook up to your computer)A phone line threw you computer system,That claims to be fast,… read full review »

reliant on my phone, Every day computer user

jss831
14132

Vonage Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 51 sort by: most helpful | date | rating

helpful
votes

Best company out there

appreciative of good service

AUG

2007

I am totally in love with Vonage. I have had their service about 3 years now. Although you have to have broadband connection to connect, it is awesome if you can. It is very reasonably priced. You can call anywhere in the US, Canada, and Puerto Rico for free. I do think there are more places you can call free. Also you can talk to anyone in the world who has Vonage for free. You can keep your local phone number, which is nice if you move away from family. I have rarely had much of problem with voice quality, and have been pleasantly… read full review »

read 1 comment

Goodwin17
Madison, AL

helpful
votes

If you have satellite internet, don't bother with VOIP

practical, technically savvy

AUG

2007

I decided to try Vonage after a friend said she loved hers. I knew it was not going to be as good as hers since she has cable internet and I have satellite service. I tested my upload and download transmissions prior to trying Vonage and those were in the acceptable to good range. However, when the phone modem was actually in use, it was terrible. I could hear what other people said but everyone told me that my transmission was constantly dropping out so approximately every other word was lost. I gave up on Vonage. So if you have a solid broadband… read full review »

read 1 comment

stormcastle
Paw Paw, WV

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helpful
vote

By far the worst VOIP provider out there!

informed, a person who enjoys quality, cost-conscious, homeowner, reliant on my phone, a comparison shopper, creative professional, budget conscious

DEC

2007

We have tried many different companies over the years and have tried 3 different VOIP companies. Vonage was the worst of the worst. First of all, we switched because they offered a better pricing plan and more features but it wasn't worth the savings. While we all have cell phones, I give out the home number often for the kids activities, work contacts that would be nonemergency etc. While not emergency these are still important calls. We already had a phone number and wanted to port it over...Vonage said they could do that and signed us up. We got the… read full review »

read 1 comment

laceymb123
Plainfield, IL

helpful
vote

Vonage is a great choice for VOIP phone but not customer service

comedy fan, a person who enjoys quality, cost-conscious, informed, creative professional, a comparison shopper, an online shopper, expecting good, fair service

NOV

2007

I was with Sunrocket for almost 3 years and had been happy with my service for the most part. When I started having problems with Sunrocket, and their great customer service had gone downhill I considered a switch. A friend informed me Vonage had a deal going for referal if I signed up both of us would get a free month service and a $50 American Express card. I had to stay in good standings for 30 days to be eligable for the card. — — I quickly jumped at the great offer, and soon after found out Sunrocket filed bankruptsy. I stayed in good standings… read full review »

read 1 comment

trehahn
Monroe, MI

helpful
vote

Total lack of customer service

computer literate

AUG

2008

I started using vonage because the service was priced well and had a lot of options that came along with it. After repeated call to there costumer service about echos and low call volume they never came up with a good solution for me . So i switched to a triple play package offered by my cable company and call to cancel my service. When canceling they gave me the run around for about an 30min. Then asked me if i was still wanted to cancel my service and that i would have to pay a service fee of $200 for the early termination charges. I said no so they told me that i need to wait till… read full review »

read 1 comment

topking
Chandler, IN

helpful
vote

Be careful what you believe.

budget conscious, Every day computer user

FEB

2008

Vonage sounded so good. I had a broadband satellite internet connection which I informed them of when I called to ask questions about their service. They informed me that the only problem that I would have due to a satellite connection was when the weather disrupted my connection. I was willing to deal with that and signed up. I had to pay for shipping of the equipment required to my house. When I received it I immediately set it up. It doesn't work with satellite broadband. Then I had to pay to ship the equipment back or they would charge me… read full review »

read 1 comment

stcin76
Carterville, IL

helpful
vote

the worst company i have ever dealt with

expecting good, fair service, reliant on my phone, budget conscious

DEC

2007

What a nightmare. I tried to sign up with vonage so that I could keep my phone # when I moved out of state. They told me it would be about 10 days.....then after 10 days they told me it would be another 10....then they sent me a letter saying my info wasn't correct and I had to correct it or it couldn't be moved, so I called and corrected it....another 10 days I get another letter and so on and on and on. — 3 months later I have called them 8 different times, sent emails, and I have nothing to show for it but a bill for a phone # I didn't even want. Insult to injury? They charge a… read full review »

read 1 comment

chickie
Amesbury, MA

helpful
vote

If you already have high speed internet, this is worth it.

appreciative of good service, practical, simple is good

AUG

2007

If you already have high speed internet, this is worth it. It is a great alternative to a land line and has great features. For less than your standard land line connection, you can get unlimited calling throughout the US, including your favorite features like voicemail and caller id. You can set up call forwarding to any number if needed. You can access voicemail remotely and also set it up to get an email when you have a new message. You can get a solid package for a great price! … read full review »

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jessjess
Minneapolis, MN

helpful
vote

frustrating

cost-conscious, DVD collector, a comparison shopper, Open-minded, interested in comfort, forty something, a bargain hunter, creative professional

NOV

2007

I have tried to expain to Vonage that the phone number they provided me with is long distance to anyone calling me in my area. The prefix 318 is not recognized by my phone company and thus my family who lives a few streets away from me would have to be charged long distance rates if they called me. They did not believe me because their computer generated phone number said it was a local prefix and i am the one who is wrong. So I tried to cancel my service and they have made it very difficult to do to… read full review »

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spiritlegacy
Conneaut, OH

helpful
vote

The worse telephone company

a techie, computer literate

SEP

2008

This company offers a very inexpensive fee, but the quality of the voice over the network is the WORSE, and their customer service is so bad, sometimes you cant even understand their really heavy accent. I finally got rid of the service, but was charged $90 to disconnet. Oh, and calls get dropped all the time. Trust me, you dont want this… read full review »

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Diego11372
Jackson Heights, NY

helpful
vote

we LOVE Vontage!

appreciative of good service

NOV

2007

You can save alot by having Vontage..no hiden charges. Many different — services that other phone companies charge for. — We have had it for about 4 years now and love it! We would never go back to any other — phone service...Its nice to get the same bill every month...something you can budget —… read full review »

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mizzy
Hickory, NC

Vonage is a great way to save money!

Every day computer user

DEC

2007

We love Vonage. We signed up when the company first came online. And boy do we save money. You see we live in Florida for 6 months of the year and in Wisconsin for the rest of the time. We have a broadband connection at both houses. When we had traditional phone service, we paid $38 a month for a single line with no features or long distance at each home. When we left one home we put the phone on vacation hold for $15 a month. Then when we returned it cost us about about $30 to take the phone off vacation hold. So the two traditional phones… read full review »

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Patti1937
Clermont, FL

Horrible

somewhat tech savvy

APR

2008

After speaking to a few co-workers who had Vonage as a digital voice service, I was convinced that it was a great service had a discount price. To my horror, I should have done more research, first my calls started dropping while talking to my sister. At first, I did not pay that much attention to it happening, but then it began to happen more and more so I contacted Vonage. Well, that is an experience in itself. The first time that i finally talked to a person, I was told to write down the times my calls would drop and then call back and ask to speak some expert technology person.… read full review »

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ceegee12
Richmond, VA

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