reviewer
shortredhead73
Baltimore, MD

Finally, a company that appreciates its customers

5 star rating

computer literate
Pros

    free call forwarding, can get 2nd number $5 a month, unlimited calling, cheap, cheap, cheap!, loaded with features, excellent call quality, great customer service, broadband down, call forward to cell

Cons
    must have active broadband, disconnect fee if less than 2 years

AUG
25
2009

I first decided to switch my service with Vonage due to the absolutly horrible service I received from one of the big name phone companies.  My brother had been with Vonage for almost 2 years and swore by it.  I had DSL and phone service through my previous company and my bill was $110.00 a month.  I switched to cable internet, a high speed internet connection is required for Vonage service.  I now have much better internet and better phone service and combined my bill is $85.00.  One of my favorite features of Vonage is if there is a problem with the service, it is easy to identify.  If the problem is with your computer connection, a recording will state that the company cannot connect to the Vonage device.  This feature is unbelievably helpful when troubleshooting.  I have never had any problem with clarity of the line and was able to keep my previous phone number which was a huge plus.  I have called customer service twice and both times have been very happy with their response.



I_thumb_up Vonage is recommended by shortredhead73

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