reviewer
topking
Chandler, IN

Total lack of customer service

1 star rating

computer literate
Cons
    frequently drops calls, must have active broadband, disconnect fee if less than 2 years, poor customer service, not dependable

AUG
13
2008
I started using vonage because the service was priced well and had a lot of options that came along with it. After repeated call to there costumer service about echos and low call volume they never came up with a good solution for me . So i switched to a triple play package offered by my cable company and call to cancel my service. When canceling they gave me the run around for about an 30min. Then asked me if i was still wanted to cancel my service and that i would have to pay a service fee of $200 for  the early termination charges. I said no so they told me that i need to wait till august to cancel my service then. So i waited and when august came around i called back they did the same song and dance as last time and told me i had to wait till the 1 year anniversary date of my service. So i did and when i tried to cancel my service on the date they told me to call back. They billed me for the next month use and told me that i have to pay a 39.99 cancellation fee. So when it was all said and done i had to pay for 5 months of service that i did not use and a month of service that i my service would be disconnected for the first day. Then i had to also pay a termination fee of 39.99. I would not even give vonage a star but they require at least one!!!!!!!!!!



I_thumb_down Vonage is not recommended by topking

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I_comment_shdw24 Comments about topking’s Review

 


Moogie1 wrote on Aug 13, 2008 at 5:15PM

That's awful!!! I was going to sign with them but I didn't like the fact that you could not use the 911 number in case of an emergency. They claim a lot, but what are you really getting...jerked around!

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