Vonage Review

Vonage took advantage of my 77 year old mother.  They did not inform her that she would not be able to receive collect calls with their service, which she depends on.  It took close to 10 hours of phone calls to customer service to get her phone number returned to her.  She had to connect to Vonage in order to get the number back.  She was without phone service for approximately 2 weeks during the holiday season in an effort to be connected, then reconnected to another phone company.  Vonage fined her $66 for early cancellation without prior notification.  It was a very frustrating experience, which involved alot of time with misinformed customer service reps.  Beware!