Vonage Review

I hooked up with Vonage in Feb of 2008.  It seemed like a better deal than what I was getting with Quest.  I was paying 25.00/ mo for just a phone line and with Vonage I could pay about the same and get everything!!  Everything except good, reliable, consistant service.

With in a couple of months people calling me said I was breaking up, I thought they were either crazy or on a bad cell phone.  With in a year people I called were breaking up.  So I called Vonage and put in a tech. request after being asked what my pin was, I never got and my first pets name, I never had!  It took at least 15 min. just to get through the security questions.  They couldn't figure out what the problem was and sent me a new modem.  I had to pay shipping to send back the one I had.  That didn't help, and it got worse.  There would be days when I had to choose if I wanted internet access or use my phone but I couldn't have both hooked up.  I again put in a tech. request.  After my 4th tech request I switched back to Quest and am looking for a cell provider.

I had to talk to 3 different people to cancle my Vonage and was on the phone for over and hour!!  They were going to charge me a early term. fee until I said I would dispute it with my Credit card company.  They said they would waive it but I'll be looking for it on my statement.  You really do get what you pay for.