VONAGE - TERRIBLE !! Explains it all!
computer literate
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| Cons |
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SEP
23
2008
Vonage Phone Service
Pros: it is cheap and you get what you pay for
Cons: Customer service is terrible, phone service is on again off again. The customer service line is useless. They leave you on hold for 30 minutes plus each time and do not solve your problems. Even if they are wrong they will charge you.
Summary: This company does not provide the service they promise. They don't stand behind their product and when you try to cancel they will leave you on hold for an hour hang up on you and still charge you a disconnect fee of $39.99 that they do not disclose. Be sure to get written confirmation of your disconnection or they will not disconnect and will not refund your money.
Vonage is not recommended by panahonee
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