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When I went VoIP, I was skeptical. However, a friend of mine told me she did it and her service sounded great. When i looked into it I found a plan that was under $20/Month. I don't make international calls. But it's noce to call long distance anywhere in the US all for under $20.
The only time I've ever had an outage was when the cable went out. And we use WOW, so outages are extremely Rare.
Great company. The options you get are fantastic. You can send any call you get at home sent to multiple phones for immediate pick up. They send you e-mail to let you know when you have messages. Truly fabulous.