Shockingly Horrible Customer Service
I cannot stress how horrible my experience was with Vivid Seats. I ordered a VIP ticket to a concert over a year in advance (due to being postponed for COVID). I finally received a ticket 5 days before the event, and the ticket I received was a GA ticket. I attempted Vivid Seat's live chat, where the chat agent said they would look into it, gave no timeline, and disconnected the chat. I then emailed them with pictures of my order and the ticket received- no repsonse. I then called Vivid Seats (by the way it is impossible to get someone on the phone, so you need to select '0' and then not press any more prompts for several minutes, until it allows you to select an agent). 45 minutes later, I reached an agent who acknowledged my complaint and said they were investigating. The event came and went, and I never received any response from anyone. I can't believe the scam they running. My only recourse was to initiate a credit card chargeback. NEVER AGAIN will I ever purchase a ticket from Vivid Seats.
strockoa
New York, NY