I was hesitant to spend the cash for a VitaMix mixer even though I was really impressed the the demo I saw at Sam's Club a couple of years back. But when my blender died I gave VitaMix a look and really wanted one. Their website has refurbished 5200s which is their current model at a great price. Also it carries the same warranty as a brand new one. I figured I couldn't go wrong so I ordered one and found a free shipping promo code to boot saving me $25. I was impressed with the fact that VitaMix is made right here in the good ole USA and has been a family run business based in Ohio for years. When my VitaMix arrived it looked brand new and came with a cookbook, instruction manual and demo DVD. I was totally impressed with what it could do. But 3 months later, the motor started to sound funny and a burning smell came from the base and finally the motor stopped altogether. I called the toll free customer service number and because I had purchased directly from the company, they had all of the info on hand. The customer service rep apologized and sent me a prepaid return label to return the broken one and sent out a brand new Vitamix right away. Within a week, I was back in business. That's what I call customer service. No problems at all and I use it at least 5 times a week. In fact, I just bought the dry container to grind grain and make my own bread. Buy one, you'll be glad you did!
Last edited on Aug 11, 2009
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