Virgin Airlines Reviews

I just got back from Los Angeles, no thanks to Virgin America.  They got me there just fine but getting back was a hellish experience that could have and should have been easily averted by people in customer service actually doing customer service.

I am a very budget-conscious traveler.  Our family income is moderate and travel expenses are kept to a minimum in our family.  When I learned that I needed to make a trip to L.A., I asked around and found out about the low fare ($129) from Boston to Los Angeles.  This looked great so I booked two round-trip tickets for my husband and me.

We finished...

I have flown Virgin a few times, since my husband is British and his entire family is "across the pond".

I've been impressed by their service, the quality of their food, the on-demand entertainment in front of each seat (even in coach) and yes, the little travel gift pack left on your seat.

We have not yet purchased a ticket for our over 2-year-old, but when my sister-in-law last visited in late 2005, her then 4-year-old got a great little backpack with treats inside as a part of purchasing his ticket.  I wonder if they still do that.

Overall flying Virgin has been a great experience.  As we now...

IAD-LAX-IAD First Class. Service the first leg of the trip was excellent, best service ever, and the dinner was amazing. Downside: massage/lumbar on my chair was broken, buttons did nothing. My red entertainment system crashed twice (reboot takes about 5 minutes each time). Fast Forward and Rewind did not work on my wife's Red. The snack selection is pretty bad, standard airline fare - pretzels, nuts, etc. The good snacks (cookies and other baked goods) are not available in First. Service the second leg of of the trip was TERRIBLE - worst service EVER in over a hundred First Class flights...

In March, we found this great deal from San Francisco to Las Vegas on Virgin Airlines. I can't remember exactly how much...I want to say $39 one way- it was unbelievably cheap so I couldn't resist.   I've never been to "Sin City" so I thought this was an awesome  trip with 3 of my girlfriends.  After booking the tickets online, which was a breeze, we looked forward to trying this airline since we had some good reviews from other buddies.   When we got to the gate, the ticketing agent was so personable and down-to-earth. This is one of the few times, we didn't feel rushed like cattle. ...

I've flown virgin america about a dozen times in the last year with no problems.

In april, I booked a flight to Seattle for a wedding in July.  For whatever reason, I never received a confirmation email of this flight.  Two months later, thinking I hadn't yet booked a flight for this wedding (I searched my email for a flight I'd boked, nothing found) I booked another flight.

After booking the 2nd flight, I sent my itinerary to my sister.  A few days later, she read it and said "I thought you told me in april that you'd booked a flight already', so I logged into my VA account, and sure enough,...

I had tried several times to book my flight online through virginamerica, but was stopped at the point where I could purchase my flight.

Frustrated I proceeded to call the customer service desk for assistance, while I still had the screen available for viewing. As I am talking to the representative, I select the purchase button again and the price changes before my eyes. I tell the rep what has occurred and his only answer was, I;m sorry I can;t help you, mayne you should change your flight ime or fly on a dofferent day. I asked to speak to a supervisor, to see what he could recommend. I further...

I'm currently waiting to talk with someone from Virgin "Guest Care" after getting the run around this morning while talking with several telephone agents. The previous day I had faxed in a doctor's letter stating I should not fly due to an ear infection (they had asked me to do this in order to make changes without adding the associated fees involved for making a change). The letter sent to "Guest Care" stated I needed to change my current travel plans with the airline and had a confirmation # attached along with fax number. I asked them to advise me with future booking options. No response! No...