Virgin Airlines Review

IAD-LAX-IAD First Class. Service the first leg of the trip was excellent, best service ever, and the dinner was amazing. Downside: massage/lumbar on my chair was broken, buttons did nothing. My red entertainment system crashed twice (reboot takes about 5 minutes each time). Fast Forward and Rewind did not work on my wife's Red. The snack selection is pretty bad, standard airline fare - pretzels, nuts, etc. The good snacks (cookies and other baked goods) are not available in First. Service the second leg of of the trip was TERRIBLE - worst service EVER in over a hundred First Class flights with various airlines: they forgot to serve us our meal, breakfast, and the attendant never offered us anything, unless we paged her. And we were the only 2 people in first class. Insane, right? We had better service at the Burger King drive-through we stopped at on the way home (because Virgin forgot our breakfast). The attendant never smiled, never offered anything unless we tracked her down, and when we did get her attention we waited over 5 minutes for her to pour 2 sodas. And massage/lumbar didn't work on my wife's chair. Virgin fails at First Class, it's completely unpredictable, unreliable, and inconsistent. We only fly First and will never be flying Virgin again. Don't fly Virgin unless you want to be completely stressed out on landing. Their First Class is a JOKE.