Stay Aware and Consumer Beware--Tricky Website
family traveler
| Cons |
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JUN
3
2009
Virgin Airlines —
I spent 2 days thinking I cancelled a flight before it's scheduled departure, the difficulty of the website to cancel should be reviewed by a consumer agency since it is very difficult to receive confirmation that you actually cancelled the flight. To my disappointment I found out this evening that they are to busy to address my concerns--How selfish of me to think I would actually speak with a concerned customer service rep. Legally I was owed $228.40. They proceeded to explain that they did not receive the email I had sent and did not have a record of any calls. I however am a consumer who is due a quoted credit of the mentioned amount and was told that the supervisors were to busy to address my concerns, which may be why I didn't get a confirmation on my cancellation. Bad customer service, they did not have my authorization to rob me of the amount I am due. Think twice about flying this airline. I just had a wonderful conversation with a Jet Blue Rep, who was not only personable but respectful and gracious. The only way I would ever give Virigin America my attention or business would be to use the credit that they owe me, otherwise I will continue to spread the word that they are not worth the time or money. My vote: Southwest and Jet Blue...
Virgin Airlines is not recommended by Sadinseattle
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