Virgin Airlines Review

I've flown virgin america about a dozen times in the last year with no problems.

In april, I booked a flight to Seattle for a wedding in July.  For whatever reason, I never received a confirmation email of this flight.  Two months later, thinking I hadn't yet booked a flight for this wedding (I searched my email for a flight I'd boked, nothing found) I booked another flight.

After booking the 2nd flight, I sent my itinerary to my sister.  A few days later, she read it and said "I thought you told me in april that you'd booked a flight already', so I logged into my VA account, and sure enough, another flight was booked. I called Virgin and explained the situation to them.  They said that yes, it appears I booked a duplicate flight, but that they would not allow me to cancel my fare without charging a $75 fee. I asked why, and they said that it wasn't a "perfectly duplicate" flight.

It turns out that my original arrival in seattle was Thursday for the first flight, and Friday for the second flight. My return flight (on Monday) was 2 hours later that the flight I booked the second time, so this isn't techinically a "duplicate" flight. 

I asked how she expected me to be back at Seatac 2 hours after I departed from Seatac on Sunday, and she said she understood the logic of my problem, but couldn't waive the fee because it still wasn't a duplicate flight.

I've spent 2 hours on the phone in the last week begging somebody to explain the logic of the "strict duplicate" vs. "near duplicate" logic to me, but all I've gotten are rude "supervisors" telling me that their managers are unavailable because they're working on "bigger problems".  Glad to know I matter. I will not be booking another Virgin America flight in the future, and I'll encourage friends and family to be using Southwest Airlines from now on - I've never had a bad experience with Southwest in 20 years of flying.