Victoria's Secret Online Review

My first order, I placed using a promotional code that gave me $75 off an order of $250 or more. One of the dresses was supposed to be a white and purple pattern, but wound up being purple and some awful shade of off-white that just made it look dirty. One of the dresses was beautiful, so I kept that, and then there were two other things that didn't fit. Exchanges should be expected when ordering something online, so I called in to do my exchange over the phone.

I expressed to the customer service representative at least 2 times that I was doing an exchange. She, however, processed it as a completely new order. This means that the items I exchanged for did not go towards my initial order total and so caused me to lose my promotion. I found out later that had she processed it as an exchange as she was supposed to, I would have maintained my $75 off, no problem. However, not only did she process my order incorrectly, she put a promotional code on this second order without even telling me. I went back and forth with customer service via email several times, each time it was a new person replying to my email, and they kept saying that they didn't see my $75 off promotion, they saw this other promotion - Essentially telling me that *I* was mistaken and that *I* messed up and put the wrong promo code when it was one of their own that did this unbeknown to me.

I finally broke down and made the time to call in to customer service again to get it worked out. The woman I spoke to this time, realized that the lady that was supposed to process my exchange processed it incorrectly, but told me that I didn't meet the dollar value to maintain my promotion overall. She was not looking at the actual total of my exchange, but rather at the total that had shipped. One item was on back-order! So she told me that if I wanted to spend $26 more dollars I would get the promotion. I did so, since I didn't have all my paperwork in front of me at the time. Then when I got off the phone, I realized what had happened.

I had to call several more times to get my promotion sorted out. Then when I received my exchange, one of the items, that was supposed to be a chocolate pair of crops, was a blue shirt!

I am now on my 3rd exchange because another item was not as it was described - which I just found out they also have processed incorrectly (even though this time I sent in the exchange form *AND* an attached note explaining in great detail what was to be done).

They've given me a $25 gift card for the first round of "inconveniences" but after this latest occurrence, $25 just feels like a slap in the face.