Victoria's Secret Online Review

I am writing this review with respect to an order I placed online to have several bikinis delivered to me in Ireland. I would rate the service as terrible, the bikinis as over-sized and the cost as ridiculous.

My experience ordering the apparel:
Using my boyfriend's credit card as over in Ireland most people do not have credit cards (the majority of people use debit cards - if VS is offering an international service they should recognize the different cards of the countries they service). They would not allow the transaction to go through until they had faxed my boyfriend's bank to confirm his address and received a fax back from the bank...WHAT? This in itself was incredible, I have never heard of this type of thing before and the hilarious thing was, when my boyfriend called his bank to ask had they received the fax...the bank replied NO and asked why VS would have this ridiculous system in place, as the bank manager put it "if we had to reply to faxes every time anyone used their VISA card online, we wouldn't get anything else done all day". So, I called VS to tell them the bank hadn't received any fax - did they have the right fax number (isn't this their JOB?)? I had to provide them with the right fax number (laughable). The following day, we called the bank AGAIN - had they received the fax? No! I called VS again and spoke to a manager Josie or something - she proceeded to ask me if I knew whether the bank had a 24 hr fax system?!? I let her know that believe it or not, that is her job to find out - not mine as the customer. She then advised me to think about if I had any US friends that could use their credit cards to buy this order for me...as a US credit card might be easier to process (again if VS is going to deliver international - they need to sort their payment systems out.) So, I proceeded to ask a US colleague of mine if she would mind - we attempted to make the order again and the girl on the phone was extremely rude when processing the order, she seemed to have a problem delivering my order to MY address instead of my colleague's address. The following day (thinking all was well) my friend contacted my to say that the VS associate had called her bank and had her card BLOCKED...she had to unblock her card and explain to her bank that VS is extremely unprofessional, she was trying to make an order to deliver to Ireland and if a request for payment comes in again to process it. Finally the order was sent out over 8 days from the original order placement.

Cost:
I requested an express delivery and paid almost 100 dollars in delivery charges to VS to have my order delivered in 3-10 business days. Did it arrive on time? Yes. But UPS charged me another 100 euro (approx 143 USD) to deliver it to me...hadn't I already paid VS for this?

Bikinis:
Not great quality, and the bottoms (I ordered medium) are enormous...I am always a medium...always. These bottoms are like nappies and not only are they all too big (I dread to see the result when they get wet) - but they are inconsistent in sizing. All the bottoms are medium but when I put one pair up against another, some are visibly larger then others.

Overall I would say, their swim-wear is cheap and badly made, their service is atrocious (I don't think I have ever spoken to ruder phone staff), and ordering international is NOT by any means worth the headache and cost. My order of 260 dollars cost me in total $499 after delivery charges. I plan on posting this on every review board I can find because VS are a disgrace and their customer service is appalling.