4.7
5,089 reviews
Other E-commerce Websites:
  • Average: 4.6
  • High: 5.0
VetRxDirect

Summary

Online pet pharmacy specializing in medications and supplements for dogs and cats.

Read 5,089 Reviews

REVIEW SNAPSHOT®

by PowerReviews
VetRxDirect
 
4.7

(based on 5089 reviews)

Ratings Distribution

  • 5 Stars

     

    (4183)

  • 4 Stars

     

    (599)

  • 3 Stars

     

    (181)

  • 2 Stars

     

    (62)

  • 1 Stars

     

    (64)

Most Liked Positive Review

 

I received a coupon code via e-mail.

I received a coupon code via e-mail. WB319RG5 for $5 and also when I opened the website to order it showed you could input Save5 for a $5 discount. Both showed...Read complete review

I received a coupon code via e-mail. WB319RG5 for $5 and also when I opened the website to order it showed you could input Save5 for a $5 discount. Both showed "expired" and not able to apply when I tried to checkout. All this does is annoy me - don't
offer the promo if it is not going to work. The email came on 8-31-16 and said nothing about an expiration date - only "wanting me back as a customer". Shipping: I am happy to pay the $20 to have the Azodyl arrive in usable condition, but you also offer free regular shipping on orders over $50, but that perk is not applied as a discount against the $20.
1. Don't offer coupon discounts if they are not going to work.
2. Put a disclaimer on free shipping over $50 if no credit is going to be applied to items that require the $20 overnight.
3. I have been very satisfied with the products and the service on my past orders, but the above 2 issues leave a bad taste and make me want to search for an alternative source. Thanks,
Billie Edington

VS

Most Liked Negative Review

 

Excellent, but for one thing: there were repeated problem...

Excellent, but for one thing: there were repeated problems with my scrip for a particular dog (Grant) being rejected b/c the website asked me to identify the dog's breed from a drop-down...Read complete review

Excellent, but for one thing: there were repeated problems with my scrip for a particular dog (Grant) being rejected b/c the website asked me to identify the dog's breed from a drop-down breed list. Every time I clicked the correct breed, the drop-down menu apparently slipped back to the first breed listed alphabetically, American Staffordshire Terrier, which the dog is not. (He's a Pit Bull-GSD cross.) Of course, the vet has him listed correctly, so seeing him listed as an AmStaff, failed to approve the order. After waiting quite a few weeks, during which time I was unaware of the problem, and was not contacted by the seller, I called to discover the problem. Everytime I chose the correct breed, it went through as another ("AmStaff,") preventing the scrip from being approved by the vet. This happened to me several times in a row. I finally had to buy the drugs, at a MUCH greater cost, from my vet. I was VERY unhappy. However, it seems that VetRxDirect has now removed the breed selection item from the website ordering process, so I anticipate no problems this time. We'll see. For other dogs, the service has been great!

Reviewed by 5089 customers

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5.0

Easy to use website

By 

from US

Comments about VetRxDirect:

Easy to use website

 
5.0

I always stick with VetRxDirect when I order needles.

By 

from US

Comments about VetRxDirect:

I always stick with VetRxDirect when I order needles.

 
5.0

Easy to find items and complete the order.

By 

from US

Comments about VetRxDirect:

Easy to find items and complete the order.

 
5.0

Easy website to navigate, good instructions when I took a...

By 

from US

Comments about VetRxDirect:

Easy website to navigate, good instructions when I took a wrong turn!

 
5.0

Easy to find what I wanted.

By 

from US

Comments about VetRxDirect:

Easy to find what I wanted. Still carried the meowables which I was glad as so many places carry something for a while and then discontinue it.

 
5.0

great

By 

from US

Comments about VetRxDirect:

great

 
5.0

shopping on site was easy and they have great prices.

By 

from US

Comments about VetRxDirect:

shopping on site was easy and they have great prices.

 
5.0

Always a smooth order process, and the people are very ni...

By 

from US

Comments about VetRxDirect:

Always a smooth order process, and the people are very nice if I have questions.

 
5.0

Great, easy.

By 

from US

Comments about VetRxDirect:

Great, easy.

 
5.0

Easy to place order and I received it quickly & correctly...

By 

from US

Comments about VetRxDirect:

Easy to place order and I received it quickly & correctly!

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