4.7
5,681 reviews
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  • Average: 4.6
  • High: 5.0
VetRxDirect

Summary

Online pet pharmacy specializing in medications and supplements for dogs and cats.

Read 5,681 Reviews

REVIEW SNAPSHOT®

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VetRxDirect
 
4.7

(based on 6203 reviews)

Ratings Distribution

  • 5 Stars

     

    (5086)

  • 4 Stars

     

    (747)

  • 3 Stars

     

    (221)

  • 2 Stars

     

    (73)

  • 1 Stars

     

    (76)

Most Liked Positive Review

 

I received a coupon code via e-mail.

I received a coupon code via e-mail. WB319RG5 for $5 and also when I opened the website to order it showed you could input Save5 for a $5 discount. Both showed...Read complete review

I received a coupon code via e-mail. WB319RG5 for $5 and also when I opened the website to order it showed you could input Save5 for a $5 discount. Both showed "expired" and not able to apply when I tried to checkout. All this does is annoy me - don't
offer the promo if it is not going to work. The email came on 8-31-16 and said nothing about an expiration date - only "wanting me back as a customer". Shipping: I am happy to pay the $20 to have the Azodyl arrive in usable condition, but you also offer free regular shipping on orders over $50, but that perk is not applied as a discount against the $20.
1. Don't offer coupon discounts if they are not going to work.
2. Put a disclaimer on free shipping over $50 if no credit is going to be applied to items that require the $20 overnight.
3. I have been very satisfied with the products and the service on my past orders, but the above 2 issues leave a bad taste and make me want to search for an alternative source. Thanks,
Billie Edington

VS

Most Liked Negative Review

 

Excellent, but for one thing: there were repeated problem...

Excellent, but for one thing: there were repeated problems with my scrip for a particular dog (Grant) being rejected b/c the website asked me to identify the dog's breed from a drop-down...Read complete review

Excellent, but for one thing: there were repeated problems with my scrip for a particular dog (Grant) being rejected b/c the website asked me to identify the dog's breed from a drop-down breed list. Every time I clicked the correct breed, the drop-down menu apparently slipped back to the first breed listed alphabetically, American Staffordshire Terrier, which the dog is not. (He's a Pit Bull-GSD cross.) Of course, the vet has him listed correctly, so seeing him listed as an AmStaff, failed to approve the order. After waiting quite a few weeks, during which time I was unaware of the problem, and was not contacted by the seller, I called to discover the problem. Everytime I chose the correct breed, it went through as another ("AmStaff,") preventing the scrip from being approved by the vet. This happened to me several times in a row. I finally had to buy the drugs, at a MUCH greater cost, from my vet. I was VERY unhappy. However, it seems that VetRxDirect has now removed the breed selection item from the website ordering process, so I anticipate no problems this time. We'll see. For other dogs, the service has been great!

Reviewed by 6203 customers

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5.0

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By 

from US

Comments about VetRxDirect:

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4.0

Prescriptions with available refills should be autopopula...

By 

from US

Comments about VetRxDirect:

Prescriptions with available refills should be autopopulated instead of making you fill everything out again each time. They have all the info in their database, but if I don't save the boxes I am screwed on trying to guess who gets what from whom, I foster many many animals.

 
5.0

Always easy and shipping is the best.

By 

from US

Comments about VetRxDirect:

Always easy and shipping is the best.

 
5.0

great

By 

from US

Comments about VetRxDirect:

great

 
4.0

x

By 

from US

Comments about VetRxDirect:

x

 
3.0

shopping is fine.

By 

from US

Comments about VetRxDirect:

shopping is fine. aluminum hydroxide gel is not. It is a mint liquid for people. Not cats. You should not sell it. Now I had to now buy a diff. phosphate binder. Wasted precious time (cat very sick) and $. SAD

 
5.0

Always a pleasure ordering from VetRxDirect.

By 

from US

Comments about VetRxDirect:

Always a pleasure ordering from VetRxDirect. I've never had any problem whatsoever. Highly recommend.

 
5.0

Very intuitive website.

By 

from US

Comments about VetRxDirect:

Very intuitive website. Had no problem navigating and results were what I expected.

 
5.0

experience was great

By 

from US

Comments about VetRxDirect:

experience was great

 
5.0

I've been ordering from VetRx Direct and never had an iss...

By 

from US

Comments about VetRxDirect:

I've been ordering from VetRx Direct and never had an issue. Always receive my order within a week.

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