4.7
5,681 reviews
Other Health & Beauties:
  • Average: 4.6
  • High: 5.0
VetRxDirect

Summary

Online pet pharmacy specializing in medications and supplements for dogs and cats.

Read 5,681 Reviews

REVIEW SNAPSHOT®

by PowerReviews
VetRxDirect
 
4.7

(based on 8301 reviews)

Ratings Distribution

  • 5 Stars

     

    (6835)

  • 4 Stars

     

    (974)

  • 3 Stars

     

    (285)

  • 2 Stars

     

    (104)

  • 1 Stars

     

    (103)

Most Liked Positive Review

 

I received a coupon code via e-mail.

I received a coupon code via e-mail. WB319RG5 for $5 and also when I opened the website to order it showed you could input Save5 for a $5 discount. Both showed...Read complete review

I received a coupon code via e-mail. WB319RG5 for $5 and also when I opened the website to order it showed you could input Save5 for a $5 discount. Both showed "expired" and not able to apply when I tried to checkout. All this does is annoy me - don't
offer the promo if it is not going to work. The email came on 8-31-16 and said nothing about an expiration date - only "wanting me back as a customer". Shipping: I am happy to pay the $20 to have the Azodyl arrive in usable condition, but you also offer free regular shipping on orders over $50, but that perk is not applied as a discount against the $20.
1. Don't offer coupon discounts if they are not going to work.
2. Put a disclaimer on free shipping over $50 if no credit is going to be applied to items that require the $20 overnight.
3. I have been very satisfied with the products and the service on my past orders, but the above 2 issues leave a bad taste and make me want to search for an alternative source. Thanks,
Billie Edington

VS

Most Liked Negative Review

 

Excellent, but for one thing: there were repeated problem...

Excellent, but for one thing: there were repeated problems with my scrip for a particular dog (Grant) being rejected b/c the website asked me to identify the dog's breed from a drop-down...Read complete review

Excellent, but for one thing: there were repeated problems with my scrip for a particular dog (Grant) being rejected b/c the website asked me to identify the dog's breed from a drop-down breed list. Every time I clicked the correct breed, the drop-down menu apparently slipped back to the first breed listed alphabetically, American Staffordshire Terrier, which the dog is not. (He's a Pit Bull-GSD cross.) Of course, the vet has him listed correctly, so seeing him listed as an AmStaff, failed to approve the order. After waiting quite a few weeks, during which time I was unaware of the problem, and was not contacted by the seller, I called to discover the problem. Everytime I chose the correct breed, it went through as another ("AmStaff,") preventing the scrip from being approved by the vet. This happened to me several times in a row. I finally had to buy the drugs, at a MUCH greater cost, from my vet. I was VERY unhappy. However, it seems that VetRxDirect has now removed the breed selection item from the website ordering process, so I anticipate no problems this time. We'll see. For other dogs, the service has been great!

Reviewed by 8301 customers

Displaying reviews 1-10

Back to top

Previous | Next »

 
3.0

Not the greatest, I still want the prozinc, but I also ne...

By 

from US

Comments about VetRxDirect:

Not the greatest, I still want the prozinc, but I also need the syringes more than anything and now I have an order with 2 vials of prozinc when it should be prozinc and syringes... Syringes and prozinc is what I had in my cart!!!! Please remove one of the prozinc and add syringes, to recap 1 vial of prozinc, 1 order of prozinc U-40 syringes...

 
2.0

could not remember my account.

By 

from US

Comments about VetRxDirect:

could not remember my account.

 
3.0

Good experience.

By 

from US

Comments about VetRxDirect:

Good experience.

 
5.0

easy

By 

from US

Comments about VetRxDirect:

easy

 
1.0

Frustrating.

By 

from US

Comments about VetRxDirect:

Frustrating. Entered a code to get 10% off but didn't get it, maybe didn't click button? Don't see how to change.

 
5.0

Easy

By 

from US

Comments about VetRxDirect:

Easy

 
5.0

Awesome.

By 

from US

Comments about VetRxDirect:

Awesome.

 
3.0

I am very frustrated with this service and the refill sit...

By 

from US

Comments about VetRxDirect:

I am very frustrated with this service and the refill situation. Then there are delays getting the vet's approval again and again. There is no place to put notes when ordering, that they are to request refills from the vet. There is no way to tell how my refill is being counted or if I have one. She uses one per week and I order 6 with one refill, am I getting one or six?

 
4.0

Great site.

By 

from US

Comments about VetRxDirect:

Great site. Great price. Will wait for delivery before giving you a 5 star rating...

 
4.0

depends on how long it takes to receive item.

By 

from US

Comments about VetRxDirect:

depends on how long it takes to receive item.

Displaying reviews 1-10

Back to top

Previous | Next »