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While I am happy with the coverage I get with Verizon, I (like many others) hate dealing with the company. I inherited my cell phone-- without an owner's manual, charger, or anything. Customer "service" couldn't/wouldn't help me with any of my questions regarding features, voice mail access or WTF this one symbol meant.
Also, I am very wary of a company who, with all the competition there is, refuses to allow people the freedom to choose them willingly. Why do they force you to take a 2-year contract? Why are their monthly plans still exorbitant compared to others? Why do they only allow one user in a family plan the free phone every 2 years when you can practically get one with a pack of bagels at the supermarket? Because they know that if you sign on the dotted line before researching (extensively) other plans, many people would never sign!!
Ultimately, the coverage is not worth re-upping for me. 8 more months, and I am an Independent Agent once again!!!
Last edited on Apr 17, 2008
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