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For years I used Verizon Wireless. After all, I drove a truck regionally (mid-west) and wanted to stay in touch. At the time, they had a plan that suited me fine. Most of the time, I had a strong signal. Sure, in parts of the country I would be out of their coverage area, or get a weak signal. I think every company goes through that pain.
Here comes the bad part... After divorce and subsequent bankruptcy, I went back to Verizon Wireless and asked for a "pay-as-you-go" plan. They had one...GREAT! But, after years with the same phone, it was getting worn out. Two things to remember here; #1) I was spending $30 to $40 a month with them and #2) My phone was well past the usual 2 years old. (More like 4 years.) I was told that with any "pay-as-you-go" plan, a new phone was full price. I had been with them either through a credit plan, or a "pay-as-you-go" plan for years, and they wanted well over $100 for a basic phone? Get real!
I asked if I could switch back to a credit plan, seeing that I was half-way back on my feet. Nope. Needless to say, this infuriated me. Off I went to T-Mobile. At T-Mobile, they asked for my name, soc. sec. # and address. After maybe 5 minutes...I had a new phone and a reasonable plan.
Pay-as-you-go customers...remember this: When it comes time for a new phone, you'll probably be paying full price.