2009 Advisor
OldHippie
Saint Louis, MO
No Respect for Long Term Customers
2 star rating

cost-conscious, not rich
Pros

    You can adjust your needs as required., Nationwide coverage

Cons
    No new phone with pay-as-you-go, Customer service is horrific

DEC
5
2008
 

Verizon Wireless Network  — 

For years I used Verizon Wireless.  After all, I drove a truck regionally (mid-west) and wanted to stay in touch.  At the time, they had a plan that suited me fine.  Most of the time, I had a strong signal.  Sure, in parts of the country I would be out of their coverage area, or get a weak signal.  I think every company goes through that pain.

Here comes the bad part...  After divorce and subsequent bankruptcy, I went back to Verizon Wireless and asked for a "pay-as-you-go" plan.  They had one...GREAT!  But, after years with the same phone, it was getting worn out.  Two things to remember here; #1) I was spending $30 to $40 a month with them and #2) My phone was well past the usual 2 years old. (More like 4 years.) I was told that with any "pay-as-you-go" plan, a new phone was full price.  I had been with them either through a credit plan, or a "pay-as-you-go" plan for years, and they wanted well over $100 for a basic phone?  Get real! 

I asked if I could switch back to a credit plan, seeing that I was half-way back on my feet.  Nope.  Needless to say, this infuriated me.  Off I went to T-Mobile.  At T-Mobile, they asked for my name, soc. sec. # and address.  After maybe 5 minutes...I had a new phone and a reasonable plan.  

Pay-as-you-go customers...remember this: When it comes time for a new phone, you'll probably be paying full price.    



I_thumb_down Verizon Wireless Network is not recommended by OldHippie

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I_comment_shdw24 Comments about OldHippie’s Review

 


GigiandAdonai wrote on Dec 23, 2008 at 5:21PM

I've been with Alltel now for about 9 years and love it! I have heard that Verizon took over Alltel and the merger is supposedly going to happen some time next month. Not sure about all the new protocol, plans, etc. Word on the street is that existing customers will get to keep their current plans. Let's hope so! ~Gigi