Verizon FiOS Internet Service Review

We've had Fios Internet for a while now and the service in pretty good. Speeds a good and there is little to no down time. We also have ours set up as a wireless network and it works pretty well.

The problems came when a Verizon rep knocked on the door to see if we wanted to bundle our services. So we agreed that bundling TV and Internet would save a few dollars a month, we would keep our internet the same and the TV would be comprable to our existing service. In addition we were offered the rebate for bundling services.

Service was installed and we proceeded to contact customer service to get the rebate. No joy, firstly they said we didn't have any service with them! unusual since they are our current internet provider.....to cut a long and frustrating story short, they eventually found our customer records, did in fact agreed that they provided our service and then said we were not entitled to the rebate because our services were not bundled!!!

In short beware, with Verizon you rarely deal with the same person, there is so much conflicting information and you will be misled. And make sure you have several hours if you need to contact customer service.