Verizon FiOS Internet Service Review

We've had Verizon Fios Internet and Television service for a little over a year. The picture on our TV has never been more clear and the internet is super fast! We always completely pleased until we had a problem. Our power went out one day a few months back and when it came back up our tv and internet would not work. We called Verizon and it took us 45 minutes and 7 different people (some of which were incredible rude!) on their "help line" before someone knew some type of information to help us. And even then, it didn't work. So she was nice enough to schedule us an appoitment for one of their techs to come by and fix it. Only problem is, the earliest date they had was a week and a half away. So I was fuming that it took forever to talk to people who would help, and then actually didn't do anything. Then we had to wait a week and a half for someone to come here, flick a few buttons and fix the problem within 2 minutes.

All in all, I am pleased with the actual services they give, but I hope nothing else ever goes wrong or it could take many phone calls and weeks of waiting to get it back up and running.