reviewer
jc70tmpa
Tampa, FL
Bad customer service
2 star rating

budget conscious
Pros

    clarity

Cons
    cust. service not knowledgeable about, customer service doesnt know how to fix, at least an hour wait to talk to support, customer service is horrible

APR
27
2008

Verizon FiOS Internet Service — 

Had FIOS for well over a year, both internet and TV.  When I went to bundle in February, that's where all the major problems have come into play.  When I rec'd my bill, it didn't show the bundled services, but actually increased almost $60.00.  I went back and forth and was told had to click on a certain link for the bundle (never informed of this when I first ordered it).  Of course, the link didn't work, so then I spent two days on the phone going back and forth with billing and tech services to try and starighten it out.  Now my 2nd billing has come around and they have charged me over again, giving me the price of the bundling of when they were able to straighten it out, not when it as originally ordered, and an additional partial bundle charge (????)- I had already paid for it.  So, we shall see if someone who may know what they're doing will assist.



I_thumb_down Verizon FiOS Internet Service is not recommended by jc70tmpa

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