reviewer 2009 Reviewer
chukkmc7
Midlothian, VA
Can't beat the speed, but price could be a lot better
4 star rating

budget conscious, a homeowner, cost-conscious
Pros

    Fast internet, speed

Cons
    at least an hour wait to talk to support, customer service is horrible

JUL
23
2009

Verizon FiOS Internet Service — 

This is a review for Verizon Fios high speed internet.  The biggest positive thing to say is easily the speed.  I have been able to download very large files in the blink of an eye.  I have rarely (if ever) noticed any kind of service interruption, so it is about as reliable as you could want.  However, the price still leaves something to be desired.  Like many families, we are now looking at ways to trim the budget a bit, and by far, our FIOS bill stands out as the largest bill every month.  Comparitively speaking, I'm really not sure it's completely unreasonable, but Verizon definitely knows they have a hot product and they are pushing to get as much money for it as possible.  A quick word about the installation experience - absolutely horrible.  Be sure you talk DIRECTLY to Verizon for the installation date, and not to an authorized vendor.  In short, TWICE they simply did not show up for the installation, saying they did not have it on their schedule properly or something.  The third time, if I had not called them the day before, they would not have come then either.  After the huge headache of getting it installed, like I said, I have had VERY few problems, and to their credit, Verizon definitely earned the right to keep my business by offering impressive compensation to me for all the trouble.  All that being said, I am actively looking for other options as soon as our 2 year contract is up, mainly to try and save some money.  I can recommend this only because of the quality of the product. 



I_thumb_up Verizon FiOS Internet Service is recommended by chukkmc7

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