Verizon DSL Review

Verizon.com Special Offers

Overall 2.40 of 5 view all 5 reviews

endeavor1111
Hornell, NY

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I believe in honesty, quality conscious, a bargain hunter, a techie

Cons

Lack of Consideration, Poor Service

JUN

2008

I have been using Verizon DSL for some time now, and it is a solid service that offers the promised speeds. However, getting to this point hasn't been easy. Verizon flaunts many promotional offers to attract new customers -- everything from free equipment to a few free months of service to flat out cutting you a check to convert over from cable. Actually receiving these things is another thing. I had to call their representatives (who are like robots) numerous times, trying to convince them that I was indeed supposed to get these offers after signing up. But what are you to do? The billing is linked to your phone bill, and you'd better believe they will go after your credit if you attempt to refuse an unfair charge, in addition to tacking on rediculous late fees that quickly rack up into the hundreds. They don't just shut off your service any more, ohhh no, they want to get those fees in there and strongarm you into paying. So just be careful out there, and don't take too much faith in what this company tells you it's going to charge you or offer as a promotion. Without much fighting, it just doesn't happen.