3.4
49 reviews
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  • High: 5.0
VRBO.com (Vacation Rentals By Owner)

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VRBO.com (Vacation Rentals By Owner)
 
3.4

(based on 49 reviews)

Ratings Distribution

  • 5 Stars

     

    (20)

  • 4 Stars

     

    (10)

  • 3 Stars

     

    (3)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (16)

68%

of respondents would recommend this to a friend.

Pros

No Pros

Cons

No Cons

Best Uses

No Best Uses
    • Ease of Use:
    •  
    • Features:
    •  
    • Customer Service:
    •  
    • Affiliation:
    • I received a sample (9), I am an employee or otherwise affiliated with the brand (3)

Most Liked Positive Review

 

Orlando Vacation Rental: VRBO worked for us!

The last two times we went to Disneyworld, we rented a house from *Vacation Rental by Owner Online Service* or *VRBO*. I had heard about the site from CyndiA, and thought...Read complete review

The last two times we went to Disneyworld, we rented a house from *Vacation Rental by Owner Online Service* or *VRBO*. I had heard about the site from CyndiA, and thought I'd try them. We had such a great experience with them, we not only used them the next time we went to Florida but also when we went back East.

One of the main reasons I was looking at renting a house over staying in a hotel is that there would be seven of us. Most hotels hold four and a few up to six but it is very hard to find one that will take seven. This means we have to get two rooms, doubling our hotel cost.

The other reason was that with a house, we would have **full kitchen access** allowing us to cook our own meals. This is great for us because we have a variety of eaters from vegetarian to no red meat to dairy sensitive to downright fussy! Therefore, it isn't always the easiest thing to find restaurants that please everyone. Add in the advantage of not eating out every breakfast, lunch and dinner and it was a great option for us.

I was pleased to see that not only were there many choices available in the Orlando area but there were plenty of homes with 4-6 bedrooms. They offer a one-night rate as well as weekly rates. Some of the places have a 5-night minimum, others a 7 night.

I quickly found a few places and after some discussion, agreed on one. I checked for availability and dropped a note to the owners. They also list the owner's phone if you prefer to call. I wanted to check on the price - to get a final price after taxes and pool heating. I received a prompt reply.

I then contacted the owner again to and arranged payment: which included a $500 refundable deposit. She then sent me an email with the property address, the code to get the key and the directions from the airport. A quick stop at map quest and I was set!

**Why VRBO Was A Great Choice**

I really like *VRBO* for a number of reasons. First off, I appreciate getting to see pictures of the place. For the house that we rented, we were able to see a picture of the front of the house, the living room, the kitchen, the master bedroom, one of the bedrooms and the pool area. The owners were happy to supply additional pictures if we needed them. I am happy to say, the pictures were accurate and there were no surprises after arrival.

I also like the fact that there is a competition on the site. With so many houses to choose from, the owners have marked them down (or offered extras such as Internet, car rental etc) to get you to choose theirs. It really is a renters market there and that is an always a nice bonus.

We got a **four bedroom, 1,800 sq foot house**: a large master and three smaller ones, two of which had two beds each. If we had needed to sleep more, there was a double size pull out couch. There were televisions (with VCRs) in the master bedroom, the family room and one of the smaller bedrooms. The kitchen was nice size and fully equipped other than lack of any paper towels. The nicest part of the house would have to be the **pool.** We had a private, fenced pool off the family room. It had a safety lock and alarm, which was a nice safety feature. Since it was December, we had paid the optional $100 to heat the pool.

Another nice thing was that we were able to get into the house much earlier than we would have had we been staying in a hotel. By flying on the red-eye, we were at the Orlando airport before 7:00AM. We were able to pick up our rental car and head straight to the house, pick up the keys and settle in.

***Kristy's final Viewpoint:***

*We ended up paying less than $90 a night for a fully furnished, four bedrooms, 3-bath house with a private pool. It was a lot less than we would have paid for two hotel rooms with an overcrowded pool. We were less than 5 miles from Disneyworld and enjoyed being away from all the crowds at the end of the day. *

*Before you take your next trip - anywhere - check out VRBO and see what they have available. You might end up saving yourself a lot of money.*

VS

Most Liked Negative Review

 

Can be decent, but CAVEAT EMPTOR

VRBO is a cool site for finding private homes, villas, apartments for rent. You can save some serious coinage by using them well.

Gotta be careful though. You're dealing with...Read complete review

VRBO is a cool site for finding private homes, villas, apartments for rent. You can save some serious coinage by using them well.

Gotta be careful though. You're dealing with private owners, NOT with a company. Build the trust relationship. Sometimes photos are not accurate. Sometimes "gotchas" are not disclosed (like 10 miles from town on a mule track that can't be navigated by anything other than a dirt bike). Read carefully, talk to the owners if you can, ask for more pictures...

The other thing to be aware of is prices. Sometimes the properties are a good deal...sometimes an owner overvalues his place and prices it beyond what it should be. Do your homework to make sure YOU get a good deal!

Reviewed by 49 customers

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1.0

Casiola - Stay Away! Caveat Emptor

By 

from Kissimmee, FL

Comments about VRBO.com (Vacation Rentals By Owner):

Failure to properly clean. Properties are filthy, credits not given to renters for issues encountered and business with an attitude of Art Mightier Than Though. Items missing and no accountability. Org. Growing to fast, and will implode.

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

(2 of 2 customers found this review helpful)

 
1.0

VRBO scams renters

By 

from Maryland

See all my reviews

Comments about VRBO.com (Vacation Rentals By Owner):

VRBO has begun charging a service fee that can be as much as 12% of the rental cost. They claim that it ensures book with confidence and that they will assist with any problems guests encounter with renting a property on their site. This is an impossible promise to keep. Their customer service is now call centers in other countries. If you show up to a busy vacation area or city during prime time and all hotels and properties are booked what do you think they can do to accommodate you as a guest. If the areas are booked, VRBO can't magically place you somewhere. They will never refund the service fee regardless of circumstance. They now block all names, phone numbers and email addresses so there is no way to communicate with the home owners directly. Before spending thousands on a vacation I like to have a conversation with the property owners to make sure their property is suited for my vacation and considering owners pay to list on their site the 12% service fee is ridiculous. Literally wanted to book a 2 night stay, cost of the rental was 260 and they wanted to charge me $30 for using their site. I urge all people to book direct with the owner's, these companies have gotten greedy! I would be fine with even $10 but $30 that is crazy.

  • Affiliation:
  • I received a sample

(1 of 1 customers found this review helpful)

 
1.0

Stay away from VRBO if you are an owner

By 

from Palm Springs

Comments about VRBO.com (Vacation Rentals By Owner):

HORRIBLE, HORRIBLE, HORRIBLE. Just try getting through to customer service. And, someone help you if you have a payment issue. They send you to their separate payment processor. If I could give them a negative star I would.

 
5.0

Wonderful time in Divide Colorado for Thanksgiving

By 

from Aurora, CO

Comments about VRBO.com (Vacation Rentals By Owner):

We stayed in #313082 for the Thanksgiving holiday with family. The accommodations were excellent. We had 5 adults and a toddler. All bedrooms were plenty roomy and the beds were comfortable with plenty of warm blankets. Kitchen was large with enough space that we all took a hand in cooking the feast. The large lot had room to tromp in the newly arrived snowfall and a buck with his doe and baby wondered by one morning. I will definitely stay again.

  • Affiliation:
  • I received a sample
 
5.0

Love this place!

By 

from Buda, Texas

Comments about VRBO.com (Vacation Rentals By Owner):

Loved our stay #4050506! Great two story with all the amenities and an enclosed parking area and pool with a huge deck! The house was wonderfully appointed with all the things you would want to make it feel just like being home! Pernell and Debbie were so attentive and Debbie even took me to see another property around the block from this one, #4729246, which is just as beautiful! We have already booked for next year!!

  • Affiliation:
  • I received a sample

(1 of 1 customers found this review helpful)

 
1.0

this company has completely fallen apart

By 

from los angeles ca

Comments about VRBO.com (Vacation Rentals By Owner):

i use vacation rentals, home away and verb anti were purchased last year by expedia; since their service is terrible; the advertising prices have more than doubled, they are ripping off the renters and home owners

  • Affiliation:
  • I am an employee or otherwise affiliated with the brand

(3 of 3 customers found this review helpful)

 
1.0

Stay away

By 

from Pennsylvania

Comments about VRBO.com (Vacation Rentals By Owner):

As a property owner I used this service and it was RIDICULOUSLY expensive!! The fees were insane and their payment schedule is unreasonable. I would stay clear of this service when there is air bnb to use!

  • Affiliation:
  • I received a sample

(3 of 3 customers found this review helpful)

 
3.0

Home away from Home

By 

from Alabama

Comments about VRBO.com (Vacation Rentals By Owner):

Thought to ponder when you rent someone's place. Please be respectful of the property, owners try to keep their prices down so that it rents more frequently. But when someone comes in and destroys brand new furniture, towels, walls, burns pots and pans,etc. The cost to rent goes up because the cost to replace and repair is high. By using and abusing you are limiting your choices, the owners that want to keep their places nice quit renting them out and the only ones you will get to rent will be the trashed ones. So if you care replace and own it when you break something, the choice is yours. This owner quit renting after just 4 months.

  • Affiliation:
  • I received a sample

(3 of 3 customers found this review helpful)

 
1.0

Low exposure since they were bought out

By 

from St Pete beach fl

Comments about VRBO.com (Vacation Rentals By Owner):

Since Expedia bought them out they have changed their platform. The new platform does not benefit us as a property owner nor our guests. They add on extra fees if you book thru them and if you don't book thru them then your listing is lower on the list of properties. When you type in our location they include surrounding towns which increase the listings from 1k to 3k. We've fewer inquiries since the take over and are looking at advertising elsewhere

(2 of 2 customers found this review helpful)

 
1.0

Dealing with the VRBO agents has been the most frustrating

By 

from Yrok PA

Comments about VRBO.com (Vacation Rentals By Owner):

I tried to make reservations and the agents I had to deal with where totally incompetent and argumentative, let alone the communication problem.

  • Affiliation:
  • I received a sample

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