I had a great experience renting a car from VIPCars.com. It was back in the first week of march when I booked a car rental through them in Germany and I got the best pricing for the cars, a free upgrade and all inclusive package with all absolutely no excess insurance. The booking form can certainly be improved further but it still did its job. I had slight trouble processing the order, so had to call the customer support. They, without any hesitation, helped me with the booking and were with me on the phone till I received the final voucher (good thing, they called me!) Not only that, once my booking was confirmed, they offered me an additional 5% discount for my next rental booking with them. Definitely going to book again through them and will surely refer to my collegues.