what online fees? I attend University of Phoenix and have never paid an online fee, ever. I pay for tuition and for rEsource (which is the books needed for class). Just imagine what it would cost if you needed to pay for books outside this rEsource.
I also have ready contact with my counselors in both Academics and Finance. Perhaps you need to work on developing your skills in relating to these people and they'll be more available. This goes doubly so for faculty. My professors have run the gambit from moderate to high quality but every one of them was widely available via phone and eMail.
Here's the deal, this is an online school and students need to stop thinking this is like sitting in a classroom somewhere and hoping the teacher calls on them. We are adults learning, which means we need to owners of our education and not sit passively by waiting for the world to take notice.
Ever try to get noticed in a traditional school, or get an appointment for counseling? UOP is much much better at that.