I signed up for a Medicare Supplement plan with these folks 4 years ago. They were 5 stars all the way. The process was good, the agent informed and helpful, they compared plans and got me the best fit and all went very well. After a year I noticed I did not get the supposed anniversary call to let me know if my plan was still the best for me. Recently based on this good previous experience my wife and I called to get her set up. No agents were available so I left the call back. A young man called and immediately without asking what I wanted tried to sell me an insurance policy for death benefits. I told him 5 times ... 5 times ..... that we were trying to get my wife signed up for a Medicare supplement and that all my funeral act expenses were paid for. We confirmed he could actually hear me. The guy would not listen and just kept repeating the sales pitch and did not offer to transfer me or anything of the sort to handle the reason for our call. Finally he hung up on us. I left a another call back which has not been returned ... yet. We took care of the sign up ourselves with the provider we wanted since we already knew what we wanted but had hoped they would confirm it and help with signup. In my opinion this outfit has slipped grossly from what they were 4-5 years ago. I cannot recommend them at all which I had previously done to friends based on my initial good experience. Find some one else as there are many who do this now.