reviewer
clam
Moosic, PA

Poor customer service is leading to multiple bankruptcies.

1 star rating

appreciative of good service, love to travel
Pros

    partnerships with other airlines

Cons
    poor customer service, chaos, lack of communication

NOV
15
2007
No communication on cause of delays.  2 hrs of waiting on the plane, not knowing what the hold-up is due to.  Missed connection flight, and no compensation provided!  United didn't even provide a meal voucher for the evening's dinner!  Such poor service is the reason why so many airlines are going bankrupt, while more personable, customer-oriented airlines are making profits!



I_thumb_down United Airlines is not recommended by clam

D
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5 star rating
"Helped me between flights as I am handicapped needed wheelchair"
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5 star rating
"Great Rewards"



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