reviewer
Karebear22
Wichita, KS
How bad is it going to get?
2 star rating

love to travel
Pros

    Quiet peaceful safe lounges

Cons
    poor customer service, lack of communication, no food, No leg room in regular economy, long layovers, chaos

JUN
4
2008

United Airlines — 

My boyfriend and I took a weekend trip to see my parents, flying United. I fly United serveral times a year, 10+.  I fly United  because it's the only major airline that flies into this particular airport, however I would never by choice fly with them.  They have horrible customer service, no one is willing to help and make you feel like you're a burden, flights are always late and now they want to charge you to take things with you!  At christmas, I was traveling with a pet...I asked 3 agents whether he had made it on the plane or not, no one could answer my question or even tried to find someone who could. I worried the whole flight that my 3 month old puppy was going to spend the night in Denver alone. All airlines are jacking around and need to pull it together, but United is the worst.



I_thumb_down United Airlines is not recommended by Karebear22

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I_comment_shdw24 Comments about Karebear22’s Review

 


JovialCougar wrote on Jun 4, 2008 at 11:43AM

Sorry to hear about your bad experience. I heard United is laying off more people soon - service probably won't improve anytime soon.