United Airlines Review

I will spare you the details, and I understand that bags are lost from time to time.  But the handling of the situation was abysmal.  On a trip from Chicago to Paris, my luggage was delayed by about 36 hours.  I was told over the phone that my replacement clothing would be reimbursed up to $150 (hardly enough for two days of clothing in Paris).  I was also told that my entire cost of toiletries would be reimbursed (46 EUR).  I was even given an address where I should send the receipts.

I received the $150 check, and received a separate letter that they would not honor their baggage service reps committment to reimburse for toiletrie items.  Obviously, no phone number of email was provided so that I could discuss my claim.  I reiterated in writing that United had already committed to reimbursement, and again they wrote me declining to provide what was promissed.

Disappointing to have them lose a lifetime customer.