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United Cuts Deep Into the Quality of Its Travel Product
tired of airport hassles, cost-conscious, expecting good, fair service, not afraid of flying, a frequent traveler, a frequent flyer, up, up and AWAY!
| Cons |
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JUN
13
2008
Travelers have an expectation that they'll need some clothing and toiletries whereever they go, so not bringing a suitcase isn't exactly a viable solution. People can grab a sandwich at a convenience store on the way to the airport to make up for cutbacks in in-flight meals, but how do you make up for getting slammed on a baggage fee? Perhaps fees on 2nd or 3rd pieces of baggage can be justified, but not on the first bag.
United is clearly doing this to keep pace with American Airlines --- one of the worst airlines in the U.S. United's management evidently thinks it doesn't pay to provide a quality product, and so they cut-back to keep up with the bottom-of-the-barrel airlines, like Northwest and American.
Remember: there is still competition in the travel business, and Continental Airlines offers a *FAR* superior level of quality to any other mainline airline in the U.S., and their prices aren't that much higher. Do yourself a favor and do business with Continental instead of United, USAirways, American, or Northwest.
United says they have to do it to remain competitive. Yet they resist simply implementing a small, across-the-board fare increase that doesn't hide the total cost and doesn't decieve customers. It's an honest business practice that GOOD airlines will follow.
Besides, the arguments about having to screw customers with baggage fees ring totally hollow when low-cost carriers like Southwest don't do it. Hard to believe, but with "screw the passenger" business practices becoming common in mainline airlines, it's actually the low-fare guys who sometimes not only save you money, but ALSO deliver the overall superior quality product!
Yeah, baby. Fly Continental because they're GOOD, and fly Southwest because they're cheaper WITHOUT being stupid. Screw United!
Last edited on Jun 13, 2008
United Airlines is not recommended by mrkstvns
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