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We spoke with a lady name Laury and a gentleman named Jay. Both were eager to get me off the phone from the get go. Several times they were late to return my calls and the prices of the trip would increase. When I asked to be assigned to a different agent they showed indifference and said that nobody was really there to help. We had however called during the day and several people were available.
Really bad experience, beware of handing them any money.
Their website is very misleading and does not have enough information, which leads you to believe their rates are the best.
I found another company that was very helpful and got my trip prepared, they spent enough time with me.