This phone does everything I need except apps. I like the way it flattens out (the keyboard rotates on a pivot). There is a music storage feature where you can put a mini-storage card in to store music but I have not fully explored that. Performance I have no problems with it. The screen is a decent size for a non-smart phone. The QWERTY keyboard is helpful. The menus are a little confusing as there are several ways to get to each feature. I am sure I haven't figured them all out yet. Also bearing mention is the camera which is actually quite high quality considering the age of the phone. Voice Quality I'm not sure if it's the phone or the carrier (Verizon) but I generally have no problem.s Battery Life The battery lasts a long time between charges, even after several years. Durability This phone has been banged around in a kids backpack and a woman's purse for years. Has stood up to the wear and tear. Ease of Use Basic features of this phone are very easy. More advanced features require sifting through menus. However, it is not a smart phone so I consider those features a bonus. Design I love the pivoting keyboard which allows easy access for texting but pivots flat for sliding the phone into a pocket. Buttons seem to be well placed, though for a "fat-fingered" person, might be a little small.