USAA Banking and Insurance Reviews

Overall

4.82 of 5 (by 169 users)

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USAA Banking and Insurance Review Summary

Many insurance companies have a mixed reputation, but one company that continues to satisfy its customers is USAA Insurance, an insurance company that offers various types of insurance, including auto, life, and home. USAA Insurance also offers banking and credit cards, making it one of the most well- rounded financial service providers. Reviewers praise USAA Insurance and Banking, with such flattering statements as: “I Wouldn’t Trust Anyone Else”, and “Excellence in Service, Coverage, and Policy Holder Support”. The customer service and online access are excellent, and reviewers appreciate the fact that USAA Insurance doesn’t push members to buy additional services they don’t need. USAA Insurance is limited to families or individuals with a military connection, so not everyone can buy USAA Insurance services. But those who qualify consider USAA Insurance one of the best Insurance Companies in the USA.

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USAA Banking and Insurance Comparison

Most Helpful
Favorable Review

So much more than insurance!

FEB

2007

Many people think of USAA as just an insurance company but they offer so much more. USAA offers reward-based credit cards, banking services, insurance, car financing, and investments! They are truly a one-stop shop for all of your financial/insurance needs. The USAA staff is always highly… read full review »

comparison shopper, researcher

Jolie
Chicago, IL

Most Helpful
Critical Review

In May of 2005, while waiting at a stop-light, I was rear-ended

SEP

2007

In May of 2005, while waiting at a stop-light, I was rear-ended by an intoxicated man. Not only was he arrested for drunk driving, but a police officer witnessed the accident. — — The driver's insurance paid immediately. The ironic part of this is, MY insurance isn't so willing. Let me… read full review »

an animal lover

berkland
San Antonio, TX

USAA Banking and Insurance Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 169 sort by: most helpful | date | rating

helpful
votes

USAA has been there for me for over 25 years.

good driver - one ticket in 28 yrs, have some random bad car luck, tried State Farm - boo hiss, over 25 years with USAA, mom to boys with one driving now, appreciative of USAA

SEP

2007

USAA automobile insurance was initially for military officers only (but open to all military members and fam now). My dad went to the Naval Academy and served during the Cuban Missile Crisis. He completed his term right before troops were "frozen" for Vietnam. — Since my dad had USAA, all family members could also sign up. I was on my dad's policy when I was a kid, and I continued my service when I "grew up." — My first "accident" as an adult with own policy was an uninsured motorist hitting me head on an totaling my 1968 Mustang (and - no I did not buy it new - I'm not that… read full review »

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CyndiA
southern, NC

helpful
votes

Outstanding Service all over the world!!

on a strict budget

MAY

2008

We have been USAA customers since my husband joined the AF 20 years ago. We have had accidents and tickets and had a car stolen in Italy. We have used the free towing service and the door unlock service. Our rates have remained the same and we have always recieved amazing personal service from the friendly USAA reps. We brag so much many family members have tried to find away around the military loop hole. We love USAA and would never change even as we… read full review »

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SmplyPatty
Valrico, FL

helpful
votes

Love how they try to make their services user-friendly.

paying cash, on a budget, an moderate investor

MAY

2008

I have been with USAA for many years, using their insurance services. Recently, I began banking with them. What I love is that I no longer have to make the special trips to deposit checks. I can do this right here at home in my pjs, while the kids are sleeping. And I can go to any convenient ATM to withdraw money, without the service fee. So whereas before I would hold on to checks so that my trips across town are worthwhile, I now only have to sit down to my computer and push a few buttons. If I need cash, I can stop at any ATM. The ATM fees are… read full review »

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retiredmom
Prince George, VA

helpful
vote

Great service, live people who speak english, patience and help

paying cash

MAY

2008

We not only have the USAA Auto insurance we also have the Renters Insurance as well because being in the military we move around so much and honestly, if you have ever had military movers, you understand the need for insurance. Not only that, but if you look at where most Army posts are you will see that they are in tornado, hurrican, tsunami and earthquake land. And just knowing that if we are robbed, there is a fire, or any kind of misfortune with our cars, we are covered is a wonderful feeling. — We live in a state/city with huge car insurance (it jumped over a hundred dollars when… read full review »

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JoSchmonthego
Riverview, FL

helpful
vote

Better compare rates-

comparison shopper, on a budget

NOV

2007

USAA is an excellent overall insurer. The company has online and telephone service and easy handles people in the US Military and authorized members. I found the rates for home-renters-auto-life all very well priced at the lower end of the scale. House claims however are very easy to file but they shift the burden to the claimer. Police reports, estimates, and even proof of ownership is asked when making a claim. It is often hard to show a picture or come up with a receipt from a past purchase after a fire, flood, or if it was stolen. USAA should warn new insurers of this requirement. I was… read full review »

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alaskanvet
Waterville, ME

helpful
vote

The Best Company To Have On Your Side

paying cash, an moderate investor, an aggressive saver

MAY

2008

I started with just a credit card with USAA, but before my deployment I opened a checking and Performance Index saving account. The interest rate was the best that I had ever seen. They make banking so convenient. Where else can you make deposit from your computer at home??? Who else send you prepaid envelop to mail your deposit?? Then on top of that there is the rebate and the refunding of ATM fees!! — I also have my mortgage, car loan, and home owner's and car insurances through them. — When I was buying my home, they were very helpful. Best… read full review »

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poolecas
Ladson, SC

helpful
vote

You'd be a FOOL not to join--IF you're ever eligible.

paying cash, an moderate investor, saving a little

MAY

2008

Hands down, USAA is the BEST in the business. — They are always available to answer questions about all products and services they offer. If they don't offer a service now, they can tell you about future plans for it. (I was looking for Business insurance, and they told me it wasn't offered in my state YET, but should be within 6 months. — I've had my car insurance with them for over 25 years. They helped me devise ways to save money and adjust my coverage each time I bought a new car, got married (only once, LOL!), my son turned 16, etc. I was… read full review »

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Chuckcorp
Saint Louis, MO

helpful
vote

Your fault, someone else', or 'act of God' USAA is there to help

on a budget

MAY

2008

I was hit by a man that ran a red light, while I and another car were in the middle of the intersection. He t-boned a girl in a brand new Dodge Ram and I t-boned him. It was awful. I called USAA and that same day they sent a rep to my school (I was in college then) to take a look at my car. It just so happened that he also had USAA (WHAT A RELIEF!), and within a week I had a new car. I have looked into other companies but none can offer me the great coverage and benefits that USAA has. Not to mention banking, investments, savings for my children, and many many more services that… read full review »

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ANGIE832
Greenville, SC

helpful
vote

Love it! Would never think of switching

an moderate investor

MAY

2008

I've been with USAA for 8 years now, with their car insurance for over 3. It's so easy to add a vehile, change your plan, print insurance cards, everything! I even get discounts for being a loyal customer and because my parents were USAA members. They automatically reduced my rates when I turned 25 and have just been an excellent company to work with. While I haven't had to make a claim yet, based on my experience with all of the other USAA departments, I have full confidence that they will process any claim quickly and easily. They even have 24 hour service for… read full review »

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dee061105
Sheppard Afb, TX

helpful
vote

The only non-profit insurance company!

comparison shopper, an moderate investor, safe driver, saving a little, A realist, in debt, fairly internet savvy, paying cash

MAY

2008

I have USAA now, but before I did I was hit by another car (for the 12th time). Fortunately, she had USAA. Not only did they pay for a rental, pay for the damages, and pay for the medical treatment I received, they also gave me a couple of hundred dollars "walking around money" because of the pain and suffering of the damage to me and my car. I was so surprised I didn't know what to do. — — They're also the most affordable insurance I've ever had. There's no question any more; I don't stick with the minimum insurance. I have complete coverage that I can… read full review »

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cydwatts
Norcross, GA

helpful
vote

Never had a problem

fairly internet savvy, Love to save money, safe driver, an moderate investor

MAY

2008

I've been a USAA customer for nearly 8 years and in that entire time I have never had a significant problem. I carry both Auto and Homeowner's insurance with them and am very satisfied with the rates I recieve. Customer service has been excellent as they keep extremely good records of the calls that I have made. Granted the only claim that I have had to make during this time period was when my wife totaled her car and even that process was manageable and we were able to get the money rather easily once we obtained the appropriate… read full review »

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grigsonc
Hoffman Estates, IL

helpful
vote

Lifetime member -- EXCELLENT company!

on a budget, an moderate investor, saving a little

MAY

2008

Being a military dependent of a USMC officer as a child, this was my first insurance company. I've been with them through my adult life, have used their insurance, credit card services, and banking. They previously offered coverage only to the Officer ranks but now cover most other ranks. I would highly recommend this company for all their services. They have excellent adjusters, pay promptly when claims are submitted, and deal with the other driver's insurance without bothering YOU as a policyholder. — … read full review »

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RMPHW
Stafford, VA

helpful
vote

I have all my insurance, banking, etc with USAA

on a budget, saving a little

MAY

2008

I have been lucky enough to qualify for USAA due to the fact that my father was in the navy and I have been using since my first insurance for my car at age 16. As a homeowner and mother, I now also use it for my life insurance, banking and mortgage. I have no complaints about this company. I would recommend it to anyone for its competitive rates and great customer… read full review »

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Carleighk
Poughkeepsie, NY

Reviews of USAA Banking and Insurance

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USAA Banking and Insurance Reviews

USAA Banking and Insurance Review Summary

USAA Banking and Insurance Comparison

USAA Banking and Insurance Ratings and Reviews

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