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We have been with USAA for 8 years now and have had not one complaint. The customer service reps are the best by far. They really take their time and find out what products and services are best suited for you and your family. They really know about the military family and life style. They are very familar with PCSing and they try to releive some of that stress. We have on several occassions price compared our Auto Innsurance with other companies. USAA has always been the lowest by far. Several companies when called asked who our policy holder is and when they found out it is USAA they didn't even try to get any more information from me. I was told that they would be wasting their time and mine because they cannot come close. One thing that I really like about USAA is that my children are also entitled to be members, lifetime members. Besides Insurance we also love their banking services. We are able to make deposits right from our home computer with our scanner. NO need to run to the bank or mail in deposits. The best by far. USAA is a must for any military family. I wish that evryone had the chance to use USAA, sad to say it is only for militay and retirees.
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