USAA Banking and Insurance Review

Overall 4.82 of 5 view all 176 reviews

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retiredmom
Prince George, VA

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Love how they try to make their services user-friendly.

paying cash, on a budget, an moderate investor

Pros

fantastic customer service, goes the extra mile, Time%20management, never give me a hard time, great online tools, fast service, caring people

Cons

You must be eligible, no local office

MAY

2008

I have been with USAA for many years, using their insurance services. Recently, I began banking with them. What I love is that I no longer have to make the special trips to deposit checks. I can do this right here at home in my pjs, while the kids are sleeping. And I can go to any convenient ATM to withdraw money, without the service fee. So whereas before I would hold on to checks so that my trips across town are worthwhile, I now only have to sit down to my computer and push a few buttons. If I need cash, I can stop at any ATM. The ATM fees are reimbursed. There are however, two things that keep this banking service from being perfect. The first is that you can not deposit cash and especially coins through the Internet. I still have to make a physical trip to a bank to do this. And the second is that there is no physical bank to go to. So I still have to maintain a second bank. Still, considering the hectic lifestyle I usually have, that is quite minor in the greater scheme of things.